Customer Support & Appointment Scheduling Specialist

William R. Alexander

Okeechobee, FL 786-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with experience in client support, appointment scheduling, account assistance, and conflict resolution. Recognized for clear communication, attention to detail, and maintaining professionalism in high-volume environments. Skilled in CRM systems, documentation accuracy, and delivering reliable, solution-oriented service. CORE SKILLS

• Customer Service & Client Support

• Conflict Resolution & De-escalation

• Call Handling & Communication

• CRM Systems & Data Entry

• Appointment Scheduling

• Account Assistance

• Accurate Documentation

• Confidential & Professional Service

PROFESSIONAL EXPERIENCE

Social Media Analyst – Sanctuary Windows and Doors, Hollywood, FL

• Responded to customer inquiries across digital platforms

• Addressed service concerns to maintain satisfaction

• Monitored feedback to improve responsiveness

Appointment Setting & CRM Specialist – A to Z Energy, Dania Beach, FL

• Scheduled and confirmed customer appointments

• Maintained accurate client records within CRM systems

• Provided service information and follow-up support New Acquisition Brokerage Supervisor – US Power and Light, Aventura, FL

• Assisted customers with account setup and service options

• Resolved billing and service concerns efficiently

• Managed high-volume interactions while ensuring accuracy EDUCATION

Master of Information Technology (Programming)

American InterContinental University 2013

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