Remote Administrative Workflow Coordinator

ELIZABETH F. MAGNUM

Woodbridge, VA ***** 301-***-**** *********@*****.***

PROFESSIONAL SUMMARY

AdministraƟve and Workflow CoordinaƟon Professional with 12+ years of experience supporƟng business operaƟons, maintaining records, managing documentaƟon, and coordinaƟng communicaƟons in fast-paced environments. Proven ability to organize informaƟon, maintain data accuracy, support workflow processes, and manage mulƟple prioriƟes while delivering excepƟonal customer service. Skilled in electronic records management, administraƟve support, data entry, process coordinaƟon, and virtual collaboraƟon. Recognized for strong organizaƟonal skills, aƩenƟon to detail, and the ability to work independently while supporƟng team objecƟves.

CORE QUALIFICATIONS

• Workflow CoordinaƟon

• AdministraƟve Support

• Records Management

• Electronic Document Management

• Data Entry & Processing

• Customer Service

• CommunicaƟon Management

• Virtual Team CollaboraƟon

• Process Improvement

• File & Records Maintenance

• InformaƟon Management

• Time Management

• Problem Solving

• MicrosoŌ Office Suite

• OrganizaƟonal Skills

• Remote Work ProducƟvity

TECHNICAL SKILLS

MicrosoŌ Office 365

MicrosoŌ Teams

Epic Agency Management System

SagiƩa

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Electronic Records Management Systems

CRM & Workflow Management Plaƞorms

PROFESSIONAL EXPERIENCE

BROCK-NORTON INSURANCE AGENCY, ChanƟlly, VA

Account Manager October 2025 – April 2026

• Coordinated daily operaƟonal acƟviƟes and managed mulƟple client requests, documentaƟon updates, and service transacƟons.

• Maintained accurate electronic records and monitored compleƟon of pending acƟons.

• Tracked deadlines and ensured Ɵmely compleƟon of service requests and account updates.

• Prepared correspondence, reports, and supporƟng documentaƟon while maintaining confidenƟality of sensiƟve informaƟon.

MCGRIFF INSURANCE SERVICES, McLean, VA

Account Manager II October 2023 – October 2025

• Managed a porƞolio of 45 commercial accounts, including government contractor clients requiring detailed administraƟve oversight and documentaƟon management.

• Coordinated account acƟviƟes, audits, reviews, and operaƟonal requests while maintaining strict deadlines.

• Maintained detailed records, tracked ongoing acƟviƟes, and provided status updates to stakeholders.

• Collaborated with mulƟple departments and external partners to ensure efficient workflow and compleƟon of assignments.

MARSH McLENNAN AGENCY, Rockville, MD

Technical Account Manager January 2022 – October 2023

• Managed documentaƟon, workflow tracking, and account administraƟon acƟviƟes for commercial construcƟon clients.

• Maintained organized electronic files and ensured accurate recordkeeping.

• Monitored project Ɵmelines and tracked compleƟon of required acƟons.

• Prepared reports and documentaƟon supporƟng operaƟonal objecƟves. MOODY INSURANCE WORLDWIDE, Germantown, MD

Assistant Account Manager June 2020 – January 2022

• Provided administraƟve support through document preparaƟon, record maintenance, and workflow coordinaƟon.

• Assisted with onboarding-related documentaƟon and account setup acƟviƟes.

• Coordinated communicaƟons with clients, vendors, and internal personnel. FREDERICK MUTUAL INSURANCE COMPANY, Frederick, MD

Commercial Lines UnderwriƟng Assistant October 2018 – April 2020

• Managed workflow assignments and maintained accurate records supporƟng underwriƟng operaƟons.

• Prepared reports, correspondence, and agency communicaƟons.

• Coordinated with underwriƟng, claims, and customer service departments to support organizaƟonal objecƟves.

• Maintained tracking informaƟon and monitored compleƟon of assigned acƟviƟes. UNITEDHEALTHCARE, Frederick, MD

Provider Phone RepresentaƟve September 2013 – October 2018

• Managed high-volume communicaƟon while maintaining detailed records and documentaƟon.

• Assisted with onboarding and training of new employees.

• Coordinated with mulƟple departments to resolve issues and ensure Ɵmely compleƟon of requests.

• Maintained performance standards while handling compeƟng prioriƟes. EDUCATION

Bachelor of Arts, English

St. Mary's College of Maryland

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