Operations & Client Management Executive
Resume:
Rebaica
Nawab
bhuvneshwari vatika D. Karni
Palace road, vaishali nagar
extention.
Jaipur, India.
Linkedin -
HTTPS://WWW.LINKEDIN.CO
M/IN/REBAICANAWAB296B5
8236
OBJECTIVE
To attain excellence in the
professional world by gaining
experience and exposure & to
help the company grow in
whatever way I can through
hard work & determination.
Professional Summary
Dedicated and results-oriented Operations Executive with almost two years of experience at Wedigtech, specializing in managing operations for Keepe, a US-based home appliances maintenance service provider. Known for a strong work ethic, adaptability, and ability to thrive in fast-paced, collaborative environments. Demonstrates exceptional skills in operations management, strategic planning, and team leadership. Fast learner committed to delivering high-quality work and exceeding expectations.
Professional Experience
Sr. Operations Executive
Wedigtech
Jaipur, Rajasthan,
April 2022- March 2024
Operational Management: Managed day-to-day tasks for Keepe, Overseeing 80 to 90 jobs daily, handling escalations, and ensuring emcient resolution. Communication Coordination: Facilitated seamless service delivery by coordinating communication between home warranties, suppliers, technicians, and vendors via email. Scheduling: Scheduled appointments in alignment with customer preferences, optimizing time frames for emcient service delivery. Claims Management: Facilitated information exchange between technicians and home warranty companies, generating and managing claims approval tickets to ensure timely resolution of appliance maintenance issues.
Procurement Coordination: Coordinated procurement of necessary parts for appliance repairs upon claim approval, orchestrating installation appointments for technicians and customers.
Technical Proflciency: Developed proficiency in data scraping tools to enhance operational emciency and support client needs.
Senior Operations and Customer Support
The Jaipur Studio
April 2024- November 2025
Managed end-to-end order fulfillment processes, including packing, quality checks, and timely dispatch to ensure smooth operations and customer satisfaction. Oversaw inventory management and stock control, ensuring accurate records and emcient stock levels to prevent delays in order processing. Led customer support initiatives, addressing and resolving queries via phone, email, and social media, maintaining high levels of customer satisfaction and retention. Implemented and maintained operational procedures for order packing and delivery to optimize emciency and minimize errors.
Analyzed customer feedback and operational data to identify areas for process improvement, driving both customer experience and operational effectiveness. Collaborated with logistics and warehouse teams to streamline packing procedures and reduce delivery lead times.
Developed training materials for new staff on packing, customer service protocols, and operational workflows.
Monitored and reported on key performance indicators (KPIs) for both packing emciency and customer support response times.
Acted as a key liaison between customer service and other departments, ensuring seamless communication and issue resolution.
Ensured adherence to health and safety standards in packing and shipping processes, minimizing risks and maintaining compliance.
Credit Analyst
ASK Financials
December 2025 – Present
• Assist in assessing residential and refinance loan applications by reviewing financial documents, including income, bank statements, liabilities, and credit reports.
• Support preparation of serviceability calculations and equity assessments in line with lender policies.
• Assist in structuring loan scenarios based on client profiles and lending requirements.
• Coordinate with lenders, BDMs, and clients to collect required documentation and follow up on pending conditions.
• Address lender queries and assist in resolving application-related issues during the assessment process.
• Assist in ordering valuations and reviewing valuation reports for accuracy.
• Ensure accurate data entry and maintenance of application files across internal systems.
• Support submission and tracking of applications to ensure timely processing.
• Gain exposure to lending scenarios such as refinancing, debt consolidation, and equity release.
Contact this candidate