Customer Service, Quality Control & Care Coordination
Resume:
Harlingen Texas *****
**************@*****.***
EDUCATION
1989
High School Diploma
PROFESSIONAL EXPERIENCE
March 2023 – Feb 2024
Resident Care Coordinator
Hickory Villa
-Provided comprehensive care for residents in an assisted living facility, including medication administration, appointment management, and daily check-ins
-Maintained communication with families, doctors, state workers, and corporate teams
-Supported staff through training, mentorship, and interviews for new hires
March 2021 – March 2025
Customer Service Manager
SuperMercado Grocery
-Led front-end operations, managing a team of 45 employees through strategic scheduling, comprehensive training, performance assessments, and mentoring
-Fostered a customer-first culture by resolving inquiries, maintaining a welcoming environment, and ensuring seamless daily operations
-Oversaw inventory management and vendor relations, ensuring fully stocked shelves and minimizing supply chain disruptions
-Streamlined administrative workflows, utilizing Microsoft Word and company systems for efficient record-keeping, compliance tracking, and reporting.
Dec 2019 – Feb 2021
Quality Control Inspector
Aerotech Manufacturing
-Conducted precise measurements and inspections to ensure product quality in manufacturing and production processes
-Collaborated with engineers to address mechanical issues, refine specifications, and support product development
-Documented nonconformities, implemented corrective actions, and contributed to process improvements
-Maintained strict adherence to safety protocols and optimized production operations through quality-focused analysis
-Performed non-destructive testing and assessed materials for compliance with quality standards
SKILLS & ABILITIES
Expertise in sampling, testing, and inspection protocols
Proficiency in quality control, safety procedures, and issue escalation
Strong background in reporting, analysis, and technical writing
Experience in inspections, audits, production processes, and warehouse manufacturing
Leadership skills in staff training, mentorship, and team development
Billing & Accounts Payable – proficient in processing invoices, reconciling statements, and managing vendor communications
ACCOMPLISHMENTS
Demonstrated a consistent ability to drive operational excellence across various roles by optimizing processes, ensuring compliance with care protocols, and enhancing team performance through effective leadership and mentorship. Delivered exceptional customer satisfaction and streamlined operations by fostering a customer-focused environment and resolving issues efficiently. Improved manufacturing quality and efficiency by implementing advanced quality assurance practices, collaborating with cross-functional teams, and adhering to rigorous safety standards. Consistently managed financial operations, inventory systems, and vendor relations with precision, contributing to organizational success and reliability.
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