Remote Customer & Sales Specialist
Resume:
Pamela Leaf
Joplin, MO *****
***************@*****.***
Professional Summary
No matter what career path I take, I want to make a difference in people’s lives. I want them to know
they matter and time invested in them is worth it. Whether they are associates or customers. Do unto
others, as you would have them do unto you.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Business Sales Specialist
AT&T Premium Retailer-Joplin, MO
February 2021 to Present
• Consistently exceeded sales targets by XX% each quarter through strategic prospecting, lead
generation, and effective negotiation skills
• Developed and maintained strong relationships with key decision-makers at client companies, resulting
in a XX% increase in repeat business
• Collaborated with cross-functional teams to develop customized solutions that met clients' specific
needs and resulted in a XX% increase in customer satisfaction
• Utilized CRM software to track leads, manage pipeline, and forecast sales opportunities accurately
• Identified new market segments and developed targeted marketing campaigns that led to a XX%
increase in lead generation
• Conducted thorough market research to identify industry trends, competitive analysis, and potential
growth opportunities for the company's products/services
• Delivered persuasive presentations and product demonstrations to prospective clients, resulting in a
XX% conversion rate from leads to closed deals
• Negotiated pricing agreements and contract terms with clients while maintaining profitability for the
company
• Provided ongoing support to existing clients by addressing their concerns promptly and ensuring high
levels of customer satisfaction
• Attended industry conferences, trade shows, and networking events to expand professional network
and generate new business leads
• Collaborated with the marketing team on the development of sales collateral such as brochures, case
studies, and presentations to support sales efforts
• Trained new team members on product knowledge, sales techniques, and best practices for successful
B2B selling
• Managed a territory of assigned accounts with an annual revenue target of $XX million dollars per year
Supervisor/Manager
JcPenney-Joplin, MO
April 2014 to Present
I'm over cashier's ongoing performance to deliver great customer service and achieve credit objectives.
Assist them in reaching their credit goals, and winning our customers over with the best customer
shopping experience. I'm responsible for training each associate on our credit policies and program. We
have high goals almost every month to reach by company standard. Sales Competitions,
Incentives, Commission, and Contests. I have been over Fine Jewelry, Kids, Lingerie, Shoes, Home,
Custom Window, and Furniture/Mattress Departments. Sales. Shipping and Receiving, Upselling of
products, Shrinkage Control, Monitor and make sure adherence to schedules is accurate, Time and
Attendance. Have received several recognitions and certificates for performance in meeting various
department goals, as well as aided in achieving a successful 2019 Credit performance. Training sessions
conducted by JCP Train-Certificates upon completion. Plus all things relating to a Retail Store
Environment. I report directly to the General Manager.
Director of Animal and Kennel Operations
Hunte Corporation-Goodman, MO
March 2012 to February 2014
I was over Animal and Kennel Operations. To ensure puppies were taken care of within all policies,
protocols, and procedures. Schedule associates according to open operations including delivery and buy
days. Inventory of all supplies, food, meds, equipment, uniforms, cleaning protocols, and other needs
based on procedures. Assisted with delivery and buy days on accepting puppies into kennels and hospital
if needed.was over daily health checks on every puppy and completed protocol paperwork. Time and
Attendance adherence. Ensured all associates give great and respectful care to animals, and did not
tolerate unlawful behavior. Assisted with Bathing and Grooming, Sales team, and calling Pet Stores to
complete paperwork, sales, shipping and receiving, upselling of products, Training sessions given by Dr
Oxford. I reported directly to Owner Andrew Hunte and Dr Bill Oxford~Vetinarian
Kennel Technician
Hunte Corporation-Goodman, MO
October 2009 to March 2012
Took care of all of puppies needs. Feeding, meds, cleaning and sanitizing their kennels, fresh water,
supplements, bathing if needed, laundry, supplies inventory, was promoted to buy days as a leader to
assist with count, paperwork, resolution, balance, hospital check ins of needed, loaded and unloaded
trucks, data entry, worked as an HR Assistant as well, helped with payroll, helped with sales team calling
pet stores, assisted in Pet Store with sales and commission given based on call resolution,
Sales, inventory, shipping and receiving, upselling of products, cleaning, stocking and organizing.
Training sessions given by Dr Oxford. I reported to Debbie Dunlap and Mary Pappas in HR. I reported
directly to Susan~Kennel Manager
Office Assistant and Receptionist
Cash Connection-Neosho, MO
May 2006 to March 2012
Assisted with all office duties, Data entry, 10key, Typing 50 to 60 words a minute, Excel, Word,
PowerPoint, Microsoft, payday loans, all types of clerical, balance and accounting daily totals, collections
resolutions, received yearly bonuses based on collection resolutions and new account openings, mail
run, regular state audits, receptionist duties, prepare court documents, credit card payments, check
payments, cash payments. I reported directly to Owner Pam Baker.
Supervisor/Manager
Scholastic-Neosho, MO
August 2001 to March 2012
Supervised teams of 20 to 60 associates, ensured that teachers and students teachers were getting
professional customer service with their school book orders, account resolution, people soft system,
excel, word, monitored calls and coaching sessions, one on one and group meeting sessions,
PowerPoint, Dos, Microsoft outlook, Email group, Book Fair Dept, Catalog and Magazine Group, At
Home Grolier Book club dept, Upselling products, Commission, on at home and magazine sales, team
building sessions, monthly incentives, and contests to achieve and exceed sales goals. Sales.
Management meetings and trainings-certificates received on completion. I reported directly to Site
Manager Deanna Griffin
Department Supervisor
Walmart-Neosho, MO
June 1997 to May 2001
Responsible for updating and working planograms, inventory control, stocking shelves, assisting
customers, use of telethon equipment, layaways, overstock control, merchandising, ordering out of stock
items, zoning areas in the store as needed, conduct sales, shrinkage control, defectives, damaged,
shipping and receiving, attending meetings and training. Reported to Assistant Managers
John Boyer and Steve Brigham
Education
License in Cosmetology
Henderson County Academy - Athens, TX
July 1984 to March 1985
High school diploma
Lamar University - Beaumont, TX
August 1983 to December 1984
Vidor High School - Vidor, TX
October 1979 to May 1982
Skills
• Management Experience
• Excel
• Flexibility
• Animal Care
• Production planning
• JavaScript
• Microsoft Access (10+ years)
• Payroll
• Commercial Cleaning
• Visio
• Planograms
• Epic
• Microsoft Outlook
• Microsoft Powerpoint
• Call Center Management
• Marketing
• Business Development (10+ years)
• Manufacturing
• Crew Management
• Windows
• Quality Systems
• Benefits Administration
• Retail Management
• Sales Management
• Sales Experience
• Kennel Experience
• Interviewing
• Web Services
• Schematics
• Presentation Skills
• Communication skills
• Outside Sales
• Quality Control
• Oracle
• Human Resources
• Sales
• Retail Sales
• Data Collection (10+ years)
• Scheduling
• Schedule Management
• Phones
• Veterinary Technician Experience
• Inventory Control
• Microsoft Word
• Team Work
• User Interface (UI)
• IT Experience
• Microsoft SQL Server
• Reliability
• Store management
• Heavy Lifting
• Bookkeeping
• Schedule Appointments
• Quality Management
• Organizational Skills
• Laundry
• Telecommunication
• Data Entry (10+ years)
• Lean Manufacturing
• Accounting (10+ years)
• Call Center
• Front Desk
• Office Experience
• Cataloging
• Cashiering
• Customer Service (10+ years)
• Financial Services
• Phone Etiquette
• Project Management
• Cash Handling (10+ years)
• Troubleshooting
• Upselling
• Microsoft Office
• Leadership Experience
• Technical Support
• AS400
• Animal Restraint
• Quality Assurance
• Computer Operation
• Time Management
• Warehouse Experience
• SQL
• Word Processing
• Laboratory Experience
• Visual Basic
• PeopleSoft
• Operating Systems
• Java
• Veterinary Assistant
• Supervising Experience
• Order entry
• Recruiting
• Problem-solving
• HTML5
• Training & Development
• Telemarketing
• POS
• Team Management
• XML
• Network
• Databases
• Customer relationship management
• Guest Services
• Computer Skills
Certifications and Licenses
Cosmetologist
Contact this candidate