Customer Service & Operations Coordinator

Jennifer Davis

Troy, VA 434-***-**** *********@*****.***

Customer Service & Operations Professional

Customer-focused professional with 20+ years of experience delivering exceptional service, resolving customer concerns, managing schedules, coordinating operations, and maintaining strong client relationships. Experienced handling approximately 100 customer interactions daily through phone, email, scheduling, billing, and in-person support. Skilled in data entry, Microsoft Office, inventory management, team leadership, and administrative support. Core Skills

Customer Service • Client Relations • Data Entry • Appointment Scheduling • Billing • Multi-Line Phones • Email Communication • Microsoft Excel • Microsoft Outlook • Team Leadership • Administrative Support • Inventory Management • Problem Resolution Professional Experience

Supply Chain Inventory Control Coordinator – UVA Health (Aug 2025–Present) Coordinate inventory operations, support hospital departments, supervise a team of 10 clerks, respond to inquiries, and utilize Excel and Outlook daily. Salon Manager – PetSmart (Mar 2024–Jul 2025)

Managed daily operations, scheduling, customer service, staff training, inventory management, and customer follow-up.

Owner / Professional Groomer – Self-Employed Mobile Grooming (May 2017–Mar 2024) Operated a successful client-based business, managing scheduling, billing, customer communications, and daily operations.

Professional Groomer – Petco (Sep 2009–May 2017)

Provided customer service, scheduling support, training, and record management. Head Groomer – Pantops Pet Salon (Jul 2003–Jul 2009) Supervised daily operations, staff training, scheduling, payroll support, banking deposits, and customer communications.

Education

High School Diploma – International Correspondence School, Scranton, PA

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