Administrative Support Specialist

QUATINA BROWN

Professional Summary

A hardworking and reliable [Job Title] focused on going above and beyond to support the team and serve customers. Trained in [Task] and offering top-notch [Skill] abilities. Motivated to continue to learn and grow as a [Type] professional. Skills

Experience

Operation processor 05/2005 to 07/2019

Wells Fargo Bank – Summit, NJ

• Organized all company records, including the central file system and special business documents.

• Managed the master calendar and individual team schedules, smoothly balancing customer and workload demands.

• Investigated and resolved discrepancies during the account reconciliation process.

• Coded all transactions according to the internal company system to avoid errors.

• Prepared financial reports for senior managers to aid in the budget processes and support accurate decision making.

• Continuously classified and filed records to keep the system efficient and all information organized.

280 Park Place apt 401, Irvington, NJ 07111 (H) 862-***-**** ********@*****.***

• Clerical support • Serve customers

• Process payments • Documentation

• Coordinate schedules • Transaction coding

• Payment calculation • Data entry

• Updating spreadsheets • Reconciling accounts

• Customer service excellence • Inbound call answering

• Plan institutional strategies • Control budgets

• Improve faculty performance

ACH 04/2003 to 12/2005

Citibank – Englewood cliff, NJ

• Communicated with customers and other offices on a regular basis.

• Created professional letters, spreadsheets and emails to support day-to-day business needs.

• Acted as Executive Assistant to the management team, handled a busy phone system, and served as the primary liaison between customers and upper-level management.

• Performed troubleshooting for office equipment operation or arranged for repairs.

• Worked on special projects, taking the lead on important project initiatives.

• Organized all company records, including the central file system and special business documents.

• Answered telephone calls, took messages, and distributed messages to appropriate personnel

Customer service

E-ZPass Customer Service Center – Newark, NJ

• Processed product orders, including entering customer orders and completing stock replenishment orders.

• Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.

• Performed administrative support functions such as processing payments and reconciling accounts.

• Updated accounts with customers' current personal and purchasing information.

• Engaged with customers to understand and resolve issues and answer product questions.

• Quoted prices for items desired, explain credit terms and collected credit information to qualify customers.

Education

Associate of Arts: Apr 2007

University of Phoenix - Phoenix, AZ

High School Diploma: Jun 1991

Evergreen High School - Seattle, WA

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