Restaurant Server with Hospitality Focus

ANDREA FILES

RESTAURANT SERVER

Mechanicsville, VA 941-***-**** **************@****.***

OBJECTIVE & ABILITY SUMMARY

Dedicated, versatile, and experienced restaurant server seeking a long-term position in an establishment, where passion for hospitality and commitment to exceptional service elevates the overall experience for guests and where being a team player promotes a unique and beneficial environment, as well as a welcoming and enjoyable atmosphere. A friendly and attentive demeanor, coupled with a positive attitude and excellent communication skills, facilitates an adeptness at anticipating guest needs, building rapport, and delivering prompt and efficient service.

EXPERIENCE

Server October 2025—Current

Lidia’s Ristorante Italiano Mechanicsville, VA & Pasta House Italian Restaurant Mechanicsville, VA As Pertains to both family-owned locations: Greet and welcome guests as they arrive. Present menus, help customers select and up-sell additional items where appropriate and/or upon request. Take orders accurately and efficiently and relay them to kitchen. Serve food and beverage orders to guests and ensure their enjoyment and take action to correct any issues. Provide excellent customer service and an overall memorable dining experience with attention to detail, process payments & provide receipts. Server March 2025—October 2025

Bonefish Grill Glen Allen, VA

Maintain extensive knowledge of menu. Take food and beverage orders and process efficiently. Enter information into the POS system, while handling payments accurately and managing cash responsibly. Communicate clearly and effectively with both team members and patrons. Maintain the integrity and cleanliness of the restaurant. Create a welcoming environment and positive memorable experience, where visitors are eager to return. Anticipate guest needs and make personalized recommendations. Maintain communication between the front of the house and kitchen for special dietary needs and adjust as needed. Server 2024-2025 Associate of the Year April 2024—March 2025 PBR Hanover Mechanicsville, VA

Deliver exceptional guest service through attentive, friendly interactions that create memorable dining experiences. Take and process orders with precision, while effectively liaising with kitchen staff to handle special requests and dietary requirements. Demonstrate comprehensive menu knowledge to provide thoughtful recommendations and enhance guest satisfaction. Process payments accurately and efficiently. Maintain strong collaboration with kitchen and bar teams to ensure seamless service delivery. Server & Host April 2023—April 2024

Latitude Seafood Co. Restaurant Midlothian, VA

As a server, consistently provide attentive and friendly service to guests, ensuring a positive dining experience. Excel in taking and accurately placing food and beverage orders and effectively communicating with the kitchen to accommodate special requests and dietary restrictions promptly. Collaboration with kitchen and bar staff is a key strength, ensuring timely and efficient service. Maintain a thorough knowledge of the menu, allowing for informed recommendations that enhance the overall experience. Handle cash and credit transactions with accuracy and efficiency. As a host, promptly greet and seat guests, effectively managing reservations. Coordinate seamlessly with servers and kitchen staff to ensure a smooth turnover of tables. Handle phone calls and assist with inquiries and reservation requests. During peak hours, manage the waiting list, keep guests informed of wait times, all while maintaining a clean and organized front-of-house area. Mortgage Loan Originator Ohio, California, Florida August 2002—April 2023 Groves Capital Senior Loan Originator San Diego, CA February 2021—April 2023 Originate, process and close Conventional, FHA, VA, Bond, Renovation, and Construction Loans. Assist clients with mortgage and refinancing inquiries. Provide detailed information and expert guidance. Develop and maintain strong relationships with clients and agents, generating referrals and business. Prepare and review documentation. Ensure compliance with regulatory requirements and internal policies. Act as a trusted advisor, providing expert advice on loan products, interest rates, and payment options. Help consumers with credit counseling and credit repair, to better position them to purchase in the future. PROFESSIONAL TECHNICAL SKILLS

Exceptional Customer Service Versatile, Fast Learner Menu Knowledge / Recommendation Organizing / Multitasking Team Player Working Under Pressure Adaptable and Flexible Wine / Beverage Expertise Time Management Positive Attitude POS System Proficiency Order Accuracy / Efficiency Reservation Management Interpersonal Skills Welcoming / Friendly EDUCATION

United Airlines Flight Attendant International Purser School Vocational School Certificate Chicago, IL Embry-Riddle Aeronautical University Prescott, AZ August 1988 – June 1990 American Flyers Private Pilot License Single Engine Land Santa Monica, CA 1996 High School Education Diploma Wadsworth, OH, Doylestown, OH 1984-1988 ACHIEVEMENTS

2024-2025 Associate of the Year Pizza & Beer of Richmond Hanover Mechanicsville, VA Highest Capture Rate Award Years 2005, 2006 and 2007 Real Living Mortgage Wadsworth & Wooster, OH Top Sales Award August and September 2004 Mortgage Consulting Services Akron, OH Crew of the Month Chicago O’Hare (ORD) September 2001 United Airlines Chicago, IL Numerous Orchid Letters From customers and peers throughout tenure United Airlines Chicago, IL ANDREA FILES

RESTAURANT SERVER

Mechanicsville, VA 941-***-**** **************@****.*** REFERENCES

Jenatha Robinson Owner Latitude Seafood Co. Restaurant 804-***-**** Darius Buskey Head Chef Bonefish Grill 504-***-**** Zach Hanover General Manager Latitude Seafood Co. Restaurant 757-***-**** Peyton Strange FOH Manager Latitude Seafood Co. Restaurant 804-***-**** Angela Ross General Manager PBR Hanover 804-***-****

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