Remote Administrative Specialist resume title

Pamela Nye

Professional Summary

Experienced professional with a strong background in administrative support, case management, customer service, and program coordination. Skilled in communication, relationship building, presentations, and clerical operations. Proven ability to work with court systems, government officials, and community organizations. Seeking remote opportunities in virtual assistance, administrative support, customer service, or data entry. Skills

• Customer Service

• Administrative & Clerical Support

• Data Entry & Documentation

• Phone & Email Communication

• Public Speaking & Presentations

• Relationship Building

• Scheduling & Coordination

• Filing & Record Management

• Microsoft Office & Basic Computer Skills

Work Experience

Court Service Specialist – Northwestern Human Services (June 2006 – August 2009)

• Promoted and represented a juvenile treatment facility offering multiple rehabilitation programs

• Presented program information to juvenile probation officers and judicial officials across 37 counties in Pennsylvania

• Built and maintained professional relationships with county agencies and court personnel

• Conducted program presentations and outreach to expand county participation Caseworker – Northwestern Human Services (August 2003 – June 2006)

• Managed a caseload of approximately 10 juveniles ordered by the court to complete the program

• Worked with juvenile probation officers and judges to monitor progress and outcomes

• Provided guidance and support to help juveniles make positive behavioral changes

• Maintained case documentation and program reports Clerk Typist – Northwestern Human Services (June 2000 – August 2003)

• Answered the main phone line for a multi-building complex and directed calls appropriately

• Coordinated transportation using the organization’s fleet of vehicles

• Performed typing, filing, and general clerical duties

• Maintained organized records and assisted staff with administrative tasks Waitress / Customer Service Associate – Palmers Diner (August 1990 – June 2000)

• Delivered excellent customer service in a fast-paced restaurant environment

• Operated the cash register and handled customer payments accurately

• Maintained customer satisfaction and resolved concerns professionally

• Maintained clean dining areas and restocked supplies Education

Associate Degree – Business Administration & Office Management Schuylkill Training and Technology Center – 1998

High School Diploma

Shamokin Area High School – 1995

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