Remote Customer Support & Admin Data Processor Pro

CHRISTOPHER FANNER

Cedar Hill, TX 469-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Customer success and business

development professional with 10+ years of

experience in customer support, sales,

account management, and technical

troubleshooting. Skilled in CRM systems,

client retention, de-escalation, and remote

support environments. Strong communicator

known for delivering excellent customer

experiences and exceeding performance

goals.

SKILLS

• Customer Service & Technical Support

• Sales & Business Development

• CRM Systems: Salesforce, HubSpot,

Zendesk

• Client Retention & Account Management

• Recruiting & Team Leadership

• Conflict Resolution & De-escalation

• Written & Verbal Communication

• Technical Troubleshooting

EDUCATION

MediaTech Institute

Master’s in Film (In Progress)

Dallas, TX

University of North Texas

Bachelor’s, Mass Communications

Denton, TX

CERTIFICATIONS

• AT&T; Product Training

• CRM Certifications

• AED Certified

• Armed Security License

WORK HISTORY

Customer Service Representative (CSR)

Gig CX / TurboTax Remote 01/2026 – 04/2026

• Provided technical assistance with TurboTax software installation, login support, and troubleshooting.

• Guided customers through tax document importing, navigation, and filing steps.

• Handled inbound phone, chat, and email inquiries while maintaining high customer satisfaction.

• Used de-escalation skills to professionally resolve customer concerns. Business Account Manager

ITC Solutions Dallas, TX 08/2023 – 06/2025

• Managed wireless and internet accounts for small and mid-sized businesses.

• Exceeded monthly sales quotas through upselling and relationship management.

• Maintained CRM pipelines and customer interaction tracking. Canvasser Supervisor / Account Liaison

Field Works Dallas, TX 03/2020 – 08/2023

• Recruited and supervised outreach teams of 50+ representatives.

• Developed outreach campaigns that increased partnerships and lead generation.

Customer Outreach & CRM Specialist

MDLinx (M3 Company) Remote 01/2019 – 01/2020

• Promoted digital healthcare tools and organized CRM outreach activity.

• Collaborated with marketing teams to increase response and conversion rates.

Customer Service & Sales Representative

AT&T; Dallas, TX 03/2012 – 12/2018

• Assisted customers with billing, device troubleshooting, and wireless plans.

• Ranked in the top 10% for customer satisfaction.

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