Customer Service & Tech Support Specialist
Resume:
Carla Brown
Waterbury, CT *****
*************@*****.***
Objective: Enthusiastic and motivated individual seeking an entry-level customer service position where I can utilize my strong communication skills and commitment to customer satisfaction..
Employment:
Sedgwick
September 2020-Present
Duties: Act as the primary liaison with callers, assisting with questions and solving problems related to claims. Educate and inform customers about documentation required to process a claim, time frames, payment information, and claim status. Document all required details of calls in a concise and professional manner. Enter verbal and written application information accurately into the claims management system.
Conduent
May 2019-Dec 2020
Duties: Technical support calls from customers needing assistance with mobile devices and macOS operating systems. Escalating calls for activation issues and account management issues that can’t be resolved.
Kelly Services
March 2017-April 2019
Duties: Provide technical support for Mac devices (computers, iPhones and other Apple products) for their client. Recently promoted to Tier 2.
Sutherland Global Services
June 2015-Feb 2017
Duties: Technical support to customers for software related issues on Windows computers.
USA Contact Point
Nov 2011-April 2015
Duties: Member services support for customers who purchased credit monitoring products.
TTECH
Aug 2011-Feb 2013
Duties: Inbound call support for customers who made online purchases from major electronics retailer.
Seacrest Retirement Center
July 2004-Sept 2010
Duties: Care Manager for retirement home, supervised staff, administered medications to residents, provided personal care and coordinated outside care with different agencies.
Education:
Post University
May 2019-Present
Human Services degree in progress
Albertus Magnus College
April 2015-Dec 2018
References:
Available upon request
Contact this candidate