Remote Customer Support & IT Helpdesk Pro

****-*******

****-*******

Mustafa Ali

Roseville, CA

530-***-**** • *****-***@*******.***

Summary

Bilingual communication skills (English and Arabic, Turkish), enabling effective collaboration in diverse environments.

Dynamic and results-driven professional with extensive experience in e- commerce and

technical problem-solving. Cisco-certified in IoT with strong expertise in networking,

including TCP/IP, LAN/WAN, DNS, PXE boot, and Windows deployment. Currently pursuing a

degree in Business Innovation and IT Data Analytics, highly customer service-oriented and passionate about working with the public.

experience in IT support, I have developed strong problem-solving skills and the ability to communicate complex technical concepts in an accessible manner.

Understanding of Al technologies and their applications in business settings.

Work Experience

Sales

Mustafa Ali

Running my own E-commerce online store on Etsy and eBay for kids, Women, Men products.

Alex Torres

IT-80

Education

College undergrad

Sierra College

IT-Data Analytics, focusing on cybersecurity and the impact of Artificial Intelligence (AI) on modern business practices.

Technical Skills

Gained hands-on experience in networking, including TCP/IP, LAN/WAN, DNS, and PXE boot. Acquired expertise in Windows deployment and management. Achieved Cisco certification in Internet of Things (IoT) technologies. Developed strong analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.

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