Dynamic Operations and Marketing Leader

978-***-**** **********@*****.***

ARIA RICH

Dynamic operations and marketing professional with a proven track record at The Oppenheim Group enhancing customer satisfaction and driving business growth. Skilled in customer relationship management and financial administration, adept at leading teams to exceed objectives. Achieved significant improvements in client relations and operational efficiency through strategic planning and effective communication. Energetic and collaborative professional with natural aptitude for leadership and strategic planning. Possesses solid understanding of business operations, coupled with skills in financial management and team coordination. Committed to driving business growth and fostering positive company culture.

PROFESSIONAL

SUMMARY

SKILLS ● Customer service ● Small business operations

● Customer relations ● Decision-making

● Workforce management ● Customer relationship management (CRM)

● Business growth ● Financial administration

● Team collaboration ● Conflict resolution

● Employee management ● Accounting operations

● Verbal and written communication ● Customer relationship management WORK HISTORY

Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.

●

● Collaborated with co-owner on strategic planning initiatives for long-term business success. Improved customer satisfaction ratings by consistently delivering high-quality products and services.

●

Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

●

Mentored employees to improve work performance, promoting professional development and growth within the company.

●

Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.

●

● Built lasting relationships with clients through excellent communication, personalized Los Angeles, CA 90046

CO-OWNER/MANAGER OF OPERATIONS 01/2023 to Current

Vigilatte LLC Los Angeles, CA

REALTOR and Director of Marketing 01/2022 to 01/2025 The Oppenheim Group, Real Estate

DIRECTOR OF MARKETING AND OPERATIONS MANAGER 01/2022 to 01/2023 The Oppenheim Group, Real Estate

OPERATIONS AND MARKETING MANAGER 01/2015 to 01/2017 Standish Management

MARKETING ASSISTANT 01/2013 to 01/2014

NFL, New England Patriots

service, and dedication to their needs.

Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

●

Manager and Event Coordinator of Elton John's annual Oscar Viewing Party in Los Angeles, CA.

●

● Managed 100+ staff and employees.

Manager of multiple large high end events. Responsible for adhering to VIP & high end guests spending an average of $1M making sure guests are 100% satisfied and maintaining professionalism and customer satisfaction.

●

Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.

●

Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.

●

Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.

●

Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.

●

● Trained junior marketing staff, elevating team capabilities and performance. Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.

●

Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.

●

Orchestrated trade shows and corporate events, fostering industry relationships and generating leads.

●

Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.

●

Oxford University, England, United Kingdom

Master's Program, Architectural And Building Sciences, Literature, 01/2015 University of Massachusetts, MA

Bachelor of Arts, Business Administration And Communications, 05/2014 Double Major in Business Marketing Development and Communications. EDUCATION

MANAGER OF GUEST SERVICES 01/2016 to 01/2025 Rockwell Table and Stage Restaurant and Crumble Catering

CERTIFICATIONS ● Real Estate Salesperson License - [State] Real Estate Commission.

Contact this candidate