Administrative Operations Specialist with Leadership Experience

HALEIGH GIBSON

Flowery Branch, GA ***** 678-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and highly organized administrative professional with experience coordinating daily operations, managing records, supporting customers, training team members, and maintaining efficient workflows in fast-paced environments. Proven ability to handle multiple priorities, communicate effectively, maintain accurate documentation, and provide exceptional support to both customers and team members. Recognized for professionalism, reliability, and strong organizational skills.

CORE COMPETENCIES

Administrative Support • Data Entry & Record Management • Customer Relations & Communication • Scheduling & Coordination • Document Preparation & Processing • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) • Team Training & Onboarding • Problem Resolution • Organization & Time Management • Process Improvement • Multi-Tasking & Prioritization • Attention to Detail

PROFESSIONAL EXPERIENCE

THE HOME DEPOT Buford, GA

Head Cashier / Customer Service Lead May 2022 – Present

• Coordinate daily front-end operations and employee schedules to ensure efficient workflow and customer service.

• Maintain accurate records, reports, cash reconciliation, and operational documentation.

• Train, mentor, and support associates on company procedures and customer service standards.

• Handle customer inquiries and escalated concerns while providing timely and professional resolutions.

• Assist management with staffing coordination, workflow planning, and operational support.

• Ensure compliance with company procedures and maintain accuracy in daily transactions and reporting.

Previous Leadership Roles

Customer Service Supervisor

Managed customer service operations, maintained documentation, coordinated schedules, and supported team workflows.

Department Supervisor – Pro Desk

Coordinated customer orders, delivery schedules, documentation, and communications across departments.

Department Supervisor – Paint

Maintained inventory records, trained associates, and supported operational efficiency. HENNESSY LEXUS GWINNETT Duluth, GA

Loaner Car Agent April 2021 – May 2022

Maintained customer records, coordinated scheduling, managed documentation, and provided administrative support.

KID TO KID Buford, GA

Sales Associate / Buyer / Key Holder December 2019 – April 2021 Maintained records, supported store operations, handled documentation, and delivered exceptional customer service.

EDUCATION

Mill Creek High School, Hoschton, GA

High School Diploma May 2021

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