Application Support Engineer

Amol Koli

**********@*****.*** +91-909******* Pune, Maharashtra, India linkedin.com/in/amol-koli-29ab3838 SUMMARY

Application Support and Production Support professional with 9+ years of experience supporting enterprise applications built on Microsoft technologies. Experienced in incident management, production monitoring, root cause analysis (RCA), SQL Server troubleshooting, release support, client communication, and application stability management. Proven ability to handle critical production incidents, coordinate with cross-functional teams, ensure SLA compliance, and maintain high application availability for global clients. EDUCATION

Jaikranti College Pune

M.Sc. Computer Science 2013

Netizens College Latur

B.Sc. Computer Science 2011

EXPERIENCE

Senior Software Engineer / Production Support Engineer Oct 2021 – Present Nihilent Private Limited Pune

Responsibilities:

• Provide L3 production support for enterprise applications used by international clients.

• Investigate and resolve critical production incidents within SLA timelines.

• Perform Root Cause Analysis (RCA) and implement preventive actions.

• Monitor application health, logs, services, and database performance.

• Support production deployments and perform post-deployment validation.

• Troubleshoot SQL Server issues and optimize application performance.

• Coordinate with business users, onsite teams, QA teams, and developers.

• Support application releases and change management activities.

• Participate in incident review meetings and provide technical recommendations.

• Ensure application availability and business continuity.

• Successfully resolved multiple high-priority production incidents with minimal business impact.

• Improved application stability through proactive monitoring and issue identification.

• Received appreciation from clients for effective issue resolution and communication. Software Developer Jul 2020 – May 2021

Future Focus InfoTech Pvt. Ltd. Pune

• Supported ASP.NET MVC and WPF applications.

• Investigated production defects and coordinated fixes.

• Performed SQL data analysis and troubleshooting.

• Worked closely with QA and business teams during releases. Software Developer Dec 2019 – Apr 2020

Chirpn IT Solutions LLP

• Developed and maintained enterprise web applications.

• Participated in production support and bug resolution activities.

• Assisted in troubleshooting client-reported issues. Software Developer Feb 2015 – Jun 2019

Softential Solutions LLP

• Developed and maintained enterprise desktop and web applications.

• Supported client applications during production rollouts.

• Worked on SQL Server-based business applications and reporting systems. PROJECTS

Sysnergy SuperSport Client: MultiChoice, South Africa Role: Production Support / Application Support

• Production monitoring and issue resolution.

• Application troubleshooting and incident management.

• Client communication and stakeholder coordination.

• Root Cause Analysis and preventive actions.

• Support for sports broadcasting business applications. Tire Works-HD Client: TCS Tire, USA

• Production support and troubleshooting.

• SQL Server issue analysis.

• User support and bug resolution.

• Release validation and deployment support.

Tire-Books Client: TCS Tire, USA

• Application support and maintenance.

• Incident investigation and resolution.

• Database support and query troubleshooting.

• Business user support.

TECHNICAL SKILLS

Production Support (L2/L3)

Application Support

Incident Management

Root Cause Analysis (RCA)

SQL Server Troubleshooting

Application Monitoring

IIS Administration

API Troubleshooting

Release & Deployment Support

Change Management

ServiceNow / Jira

Client Communication

Problem Management

SLA Management

Stakeholder Management

SQL Query Analysis

Production Issue Resolution

Windows Server

SQL Server 2008 / 2012 / 2014

ASP.NET

Web API

WPF

WCF

C#.NET

ServiceNow (Basic)

Jira

Azure DevOps

Git

Application Logs

Event Viewer

IIS

SQL Profiler

Crystal Reports

LANGUAGES

English Hindi Marathi

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