Retail Operations and Customer Service Lead

Experience

Rite Aid Bakersfield, CA

Assistant Manager 10/2023

Helped senior managers run smooth operations by independently handling day-to-day requirements. Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.

Maintained operational performance by skillfully handling opening and closing tasks. Optimized inventory for maximum revenue generation. Conduct regular counts to ensure accurate perpetual inventory Ensure proper procedures are followed for cash transactions Lowe's Home Improvement Bakersfield, CA

Team Leader 10/2022 - 07/2023

Helped team members resolve issues and understand procedures, jumping in quickly to resolve concerns. Organized periodic merchandise resets following company specifications. Protected products, equipment, and team members from harm, following proper safety procedures. Monitored, organized, and managed store sales floor, stock areas, and registers. Being friendly and professional, and engaging customers as they enter the store, helping them find merchandise if needed Collaborated with front-end and back-end operations associates to ensure items were adequately stocked. Sam's Club Bakersfield, CA

Customer Service Representative 02/2017 - 03/2019 Assisted members with purchasing decisions and locating merchandise Resolve members' complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Investigated and resolved customer concerns related to order inquiries and delivery tracking. Assist members with payments according to company policies and procedures for different membership and payment types

Assist members with transactions utilizing registers or self-checkout areas Complete contract forms, prepare change of address records, or issue service discontinuance Maximized satisfaction by anticipating needs and consistently offering expert support. Answered customer questions about policies and procedures with friendly and knowledgeable approach. Skills

Employee Performance Evaluations, Employee Scheduling, Account Updating, Customer Service, Money Handling, Policy Administration, Team Motivation, Team Motivation, Customer Relations, Critical Thinking, Administrative Support, Product and Service Knowledge, Microsoft Office Expertise, In-Store Support Education

Oxnard College Oxnard, CA

Business Administration

Natalie Sandoval

805-***-**** ************@*****.*** Bakersfield, CA

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