Experienced Administrative & Customer Support Professional
Resume:
Christanine Brodis
Interested in obtaining full or part time employment utilizing my skills and learning new ones
Detroit, MI 48205
******.***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Freelance Proofreader/ Receptionist
S.A. Holt Publishing, inc - Colorado Springs, CO
February 2002 to Present
* Proofread making corrections to manuscripts
* Turn in proofread manuscripts by publisher's deadline
* Answer phones and direct calls as appropriate.
* Creating fundraising letters
* Attending fundraising events
Member Service Representative
Global Sourcing Solutions inc - Warren, MI
November 2018 to June 2019
Advisor in a call center environment assisting members with directions and anything else in the realm of their paid plans.
Inbound Call Center Representative
LogistiCare - Southfield, MI
July 2017 to October 2018
Inbound call center representative assisting members with transportation to their medical appointments. Adhering to attendance policies and average handle time policies Call Center Representative/ Real Time Analyst
Aegis/Teleperformance USA - Killeen, TX
October 2013 to December 2014
Call center agent assisting clients with booking reservations
* Promoted to workforce management after one year of employment
* I served in a supervisory capacity in workforce management overseeing the time management of 100+ employees .
Housekeeping
Destiny World Outreach Center - Killeen, TX
October 2011 to March 2013
To maintain cleanliness of building.
* Responsible for cleaning a large section of the church with minimal assistance.
* Sweeping, mopping, taking out trash, dusting, and cleaning and restocking bathrooms.
*
Administrative Assistant
Urban League of Nebraska - Omaha, NE
February 2008 to August 2008
I served as a volunteer administrative Assistant for welfare program workers receiving guests, making copies, providing program requirements to new recipients, filing, taking calls and routing them as appropriate.
Cashier
Tom Thumb - Dallas, TX
June 2006 to April 2007
Responsibilities
Cash handling, credit card transactions, customer service, customer assistance. Accomplishments
I assisted customers in trying situations such as power outages by using a flashlight and knowledge of the store layout to help find products.
Skills Used
I used mathematical and problem solving skills .
Education
Associate of Arts in Communications
Iowa Central Community College Online - Fort Dodge, IA January 2008 to April 2010
High school diploma or GED
Skills
• customer service, cash handling, problem solving, conflict management, filing, typing, phone etiquette, time management, organization, (10+ years)
• Customer Service
• Call Center
• CSR
• Workforce Management
• Proofreading
• Math
• Writing Skills
• Time management
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Office
• Hospitality
• Copy Editing
• Customer service
• Typing
• Workforce management
• Proofreading
Certifications and Licenses
driver's license
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