Customer Solutions Specialist with 6+ Years Experience

TOSIN ARIBATISE

904-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Customer Solutions Specialist with 6+ years of experience delivering exceptional customer support, resolving complex issues, and building strong client relationships across insurance, education, retail, and service environments. Skilled in customer retention, account management, CRM systems, cross-functional collaboration, and process improvement. Proven ability to de-escalate concerns, identify customer needs, and provide solution-focused support while maintaining accuracy in fast-paced environments. CORE COMPETENCIES

Customer Relationship Management (CRM) • Customer Support & Issue Resolution • Customer Retention • Account Management • Conflict Resolution • Stakeholder Communication • Cross-Functional Collaboration • Process Improvement • Documentation & Compliance • Salesforce • HubSpot • SAP • Monday.com • Microsoft Office

PROFESSIONAL EXPERIENCE

Operations Expert Teleperformance (State Farm Account) June 2025 – Present

• Manage 40+ customer account requests daily, including policy updates, billing inquiries, and coverage changes.

• Resolve complex customer concerns through active listening, problem-solving, and solution-oriented communication.

• Maintain accurate customer records and documentation within CRM systems while ensuring regulatory compliance.

• Consistently rank in the top 10% for customer satisfaction and first-call resolution metrics.

• Contribute to a 15% increase in customer retention through effective issue resolution and relationship management.

YReads Program Coordinator YMCA

February 2024 – March 2025

• Served as the primary point of contact for students, families, volunteers, and school stakeholders.

• Coordinated onboarding, scheduling, and ongoing support for 20+ volunteers and 40+ program participants.

• Resolved operational challenges and communicated program updates to ensure a positive participant experience.

• Maintained detailed records, attendance tracking, and compliance documentation.

• Built strong relationships with school administrators to support program success and continuity. Sales Operations Associate Victoria Motors

November 2022 – February 2024

• Guided customers through the purchasing process, providing personalized support and timely follow-up.

• Maintained customer records, appointment scheduling, and CRM documentation.

• Collaborated with sales, finance, and service teams to ensure seamless customer experiences.

• Addressed customer questions and concerns, contributing to positive client satisfaction outcomes. Sales Administrator African Market & Restaurant

December 2020 – March 2022

• Assisted customers with inquiries, orders, and issue resolution in a fast-paced environment.

• Managed vendor communications, inventory documentation, and administrative processes.

• Built rapport with customers and provided responsive service to support repeat business. Cloud Migration Documentation Specialist SGS Technologies October 2019 – May 2020

• Supported large-scale document migration projects while ensuring accuracy and data integrity.

• Collaborated with internal stakeholders to resolve documentation issues and maintain workflow efficiency.

• Utilized SAP to manage records, version control, and document accessibility. EDUCATION

Bachelor of Science in Sociology Jacksonville University

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