Customer-Focused Administrative Professional

ANTIONETTE TABRON

***** * **** ********, ******* Mo, 64133 816-***-**** ******.*****@*****.***

OBJECTIVE

Obtain a position where I can work effectively with a variety of different people. I look forward to using my communication skills and work ethic to fulfill necessary tasks.

EXPERIENCE

8/2016-current Mail Handler, United states postal service

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Load and unload trucks.

Sort mail.

Drive electric machinery to transport mail throughout the building.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

7/2015-4/2016 Account service representative, Sprint

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

File appeals and coordinate with sprints insurance company to ensure all customer problems are handled.

1/2015- 07/2015

General clerk 1, Summit Technical Solutions

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Answer telephones, direct calls, and take messages.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

3/2013- 01/2015

Server, Outback Steak House

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Prepare checks that itemize and total meal costs and sales taxes.

Take orders from patrons for food or beverages

EDUCATION

8/21/2014- Current Still attending, Northwest Missouri State University

5/2014 High School diploma, Oak Park High School

References available upon request

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