Bilingual Customer Service Specialist

DIANA C. BARAJAS

***** ******* ** • Helendale, CA 92342

Phone: 562-***-****

Email: ************@*****.***

PROFESSIONAL SUMMARY

Friendly, reliable, and solutions-focused customer service professional with extensive experience supporting customers in retail, administrative, and service environments. Strong background in handling customer inquiries, resolving issues, processing transactions, and maintaining accurate records. Known for patience, professionalism, and the ability to communicate clearly with diverse customers. Bilingual in English and Spanish with experience using POS systems, communication platforms, and administrative software.

CORE SKILLS

Customer Service & Support

Cash Handling & POS Systems (Square)

Conflict Resolution & De-escalation

Phone, Email & In-Person Communication

Bilingual: English & Spanish

Administrative Support & Data Entry

Connect-Ed, SIS, ISIS, BTS, SAP

Problem Solving & Multitasking

Inventory & Merchandising

Professionalism & Reliability

PROFESSIONAL EXPERIENCE

Owner / Operator

El Mix Thrift Store - Paramount, CA

2025 - 2026

Delivered excellent customer service through in-person, phone, and social media communication.

Handled returns, exchanges, complaints, and special requests with professionalism.

Processed payments, refunds, and daily reconciliation using Square.

Managed store presentation, merchandising, and product organization to improve customer experience.

Built strong customer relationships and encouraged repeat business.

Caregiver

Private Family - Helendale, CA

2022 - 2025

Provided compassionate support and clear communication with family members and providers.

Managed schedules, appointments, and daily needs with patience and professionalism.

Maintained a calm, supportive environment during stressful situations.

Independent Contractor (Delivery Driver)

DoorDash & Uber Eats - Southern California

2020 - 2021

Provided excellent customer service through timely deliveries and clear communication.

Resolved order issues and ensured customer satisfaction.

Maintained high ratings through reliability and professionalism.

Assistant to Author

Los Angeles, CA

2011 - 2012

Communicated with clients, partners, and vendors on behalf of the author.

Managed scheduling, email correspondence, and document preparation.

Provided administrative and customer-facing support.

Senior Office Technician (Promoted 4 Times)

Los Angeles Unified School District (LAUSD)

2004 - 2010

Assisted students, parents, and staff with inquiries, concerns, and requests.

Provided bilingual customer service in English and Spanish.

Utilized Connect-Ed, SIS, ISIS, BTS, and SAP to support communication and recordkeeping.

Resolved issues related to attendance, enrollment, and student records.

Maintained professionalism and confidentiality in all interactions.

Cashier / Check Cashing Clerk

Various Locations - Los Angeles, CA

2002 - 2004

Provided fast, friendly customer service while handling financial transactions.

Resolved customer issues and ensured accuracy and security.

EDUCATION

Calbright College - IT Support (2024-2025, brief attendance)

East Los Angeles College - Coursework (2004-2005)

USC MaST High School - High School Diploma (2002)

CERTIFICATIONS

School Administrative Assistant Certificate (LAUSD)

Bilingual Differential (LAUSD)

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