Administrative Operations & Executive Support Specialist

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Marley Simmons Administrative

Operations Assistant

**** ***** ******, *******, ** 53715 ******.*******@*******.*** 608-***-**** Experience

Administrative Operations Assistant: UW-Health, Madison WI December 2024- Present Coordinate onboarding for new pharmacy and clinical staff by provisioning security access and configuring required applications, including Pharmacy Keeper, Omnicell, KeyWatcher, and other clinical systems. Submit and manage all Omnicell access and configuration tickets in ServiceNow for patient-facing roles ranging from CNAs to anesthetists, ensuring timely system readiness. Process computer and network access requests for new and existing employees, maintaining compliance with organizational security protocols.

Provide high-level administrative support to two pharmacy directors, including complex calendar management, meeting coordination, and communication support.

Record and prepare accurate meeting minutes for the Hazardous Drug Committee and the Medication Safety Committee, ensuring documentation is complete, timely, and audit-ready. Maintain and update delegation protocols from the Drug Policy Program by posting approved documents into ServiceNow for publication on the UW-Health intranet. Serve as one of five designated administrators with full access to the Pharmacy SharePoint site, supporting content updates, permissions, and document organization. Oversee office inventory management, including ordering and tracking supplies such as Rx pads, Code Blue documentation forms, and OR controlled substance forms. Administrative Assistant for Director of Sales: Virtue IT, Madison WI October 2022-December 2024 Developing, preparing, and formatting high-quality presentations in Microsoft PowerPoint, ensuring clarity, visual consistency, and alignment with organizational standards. Coordinating and scheduling meetings on behalf of both owners, managing availability, sending confirmations, and ensuring all participants have the necessary materials and information. Overseeing and maintaining the Microsoft Outlook calendar, including organizing appointments, resolving scheduling conflicts, and proactively anticipating upcoming needs or deadlines. Page 2

Lead Server/Guest Relations: Ahan, Madison WI October 2022- June 2024 Demonstrating strong proficiency with the point-of-sale system to accurately take customer orders, process payments, manage transactions, and resolve any checkout issues efficiently. Providing consistently high-quality customer service by greeting guests warmly, addressing concerns promptly, and ensuring a positive and memorable experience throughout their visit. Monitoring inventory levels on a regular basis, keeping detailed track of supplies, and proactively notifying management when stock is low to prevent shortages and maintain smooth daily operations. Assisting in the training and onboarding of new employees by demonstrating proper procedures, offering guidance, and helping integrate them into the team to uphold service and operational standards. Adhering strictly to all food safety and sanitation regulations, maintaining a clean and compliant work environment, and ensuring all products are handled and prepared according to established guidelines. Communicating effectively with team members and owners to coordinate tasks, relay important updates, and support a collaborative environment that keeps operations running efficiently Education

Bachelor of Criminal Justice & Criminology Expected Start: Fall 2026

Cybersecurity Program, College of Engineering, UW-Madison August 2023-May 2024

Monona Grove High School June 2020

Technical Skills

Healthcare Systems: Electronic health records (Epic), employee scheduling tools (StaffReady), healthcare automation for medication management (Omnicell) admissions/registration systems, HIPAA-compliant documentation.

Enterprise & Administrative Systems: Microsoft 365 (Outlook, Teams, Excel, SharePoint), database entry and management, digital communication platforms.

IT Service Management: ServiceNow (ticketing, request tracking, workflow coordination) Data & Reporting: Excel (formulas, pivot tables, data validation), EHR reporting tools, accurate data entry, maintaining audit-ready records.

Security Awareness: Understanding of HIPAA privacy requirements, safe handling of PHI, recognizing phishing attempts, following secure password and access-control practices.

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