Multifaceted Educator and Customer Service Expert

BRETT VENEZIALE

Jacksonville, FL • **************@*****.*** • 904-***-****

PROFESSIONAL SUMMARY

Dedicated and compassionate professional with over a decade of experience in education and customer service. Adept at fostering inclusive learning environments, managing diverse classroom needs, and building strong relationships with students, colleagues, and customers alike. Quick to adapt, dependable, and committed to supporting teams and communities with empathy and integrity.

PROFESSIONAL EXPERIENCE

Duval County Public Schools – Jacksonville, FL

Elementary Teacher (ESE/VE) • 2014–2025

- Led self-contained and inclusion classrooms, developing differentiated instruction for students with emotional/behavioral disabilities, autism, and other exceptionalities.

- Created individualized education plans (IEPs) and collaborated closely with families, specialists, and service providers to support student success.

- Recognized for empathy-driven teaching style and consistent classroom structure.

- Served in leadership roles such as grade-level chair and mentor to new teachers.

Southern Swells Brewing Company – Jacksonville Beach, FL

Barback / Bartender • 2017–2026

- Delivered high-quality, attentive service in a fast-paced brewery environment.

- Managed bar setup and closing duties, supported team efficiency, and maintained a clean, customer-friendly space.

- Recognized for positive attitude, strong memory, and ability to connect with diverse patrons.

DoorDash – Jacksonville, FL

Delivery Driver • Jul 2025–Present

- Provide timely and accurate delivery service while managing routes independently.

- Maintain strong customer service and communication in a fast-paced environment.

- Demonstrate reliability, time management, and adaptability through self-directed work.

ABC Fine Wine & Spirits – Jacksonville, FL

Sales Associate • Nov 2025–Present

- Assist customers with product recommendations and provide knowledgeable, friendly service.

- Process shipments, stock inventory, operate POS systems, and support daily store maintenance.

- Adapt to a fast-paced retail environment while maintaining organization and attention to detail.

EDUCATION

University of North Florida (UNF) – Jacksonville, FL

Bachelor of Arts in Education, Special Education Concentration • 2014

Magna Cum Laude

Florida State College at Jacksonville (FSCJ) – Jacksonville, FL

Associate of Arts • 2011

HONORS & RECOGNITION

• Employee of the Year, Atlantic Beach Elementary – 2013

• SERTOMAN of the Year (Service to Mankind Award), Sertoma International – 2013

• Albert D. Ernest Caring Award, University of North Florida – 2014

SKILLS

- Classroom Management & Differentiated Instruction

- IEP Development & ESE Support

- Strong Communication & Collaboration

- Customer Service & POS Systems

- Google Workspace, Microsoft Office Suite

- CPR & Crisis Prevention Certified

- 6 Years of Management Experience

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