management and computer controler

David Ames

El Mirage, AZ *****

559-***-****

*****@***************.***

Accomplished Certified Professional Focused on Computer Networks & Business Management

Summary:

• Exceptional Knowledge of CRM Software

• Consistently Exceeded Company KPI’s

• Excellent Analytical, Problem-Solving, & Customer Service Skills

• Extensive Knowledge of Desktop Support, MS Operating Systems & Networks

• Superior Technical Support & Network Administration

• Advanced Knowledge of Hardware & Software Delivering Exceptional Customer Service & Company Needs

Certifications:

Microsoft Certified Professional – MCP

Professional Experience:

Cableone / Sparklight

Call Center Lead Specialist Technician: June 2007 – May 2026 (In Office - Remote Since Covid)

• Promoted From Level 1 Technician to Lead Specialist Technician in Less Than 1 Year

• Track Calls in Remedy, Arrange & Scheduled Service Calls for Customers

• Solved TCP/IP Connections, Firewalls, Antivirus, & Spam Issues

• Lead & Developed New Hires Following Company Procedures & Guidelines

• Support Level 1 Technicians on Routine & Complex Issues with Little Oversight

• Advised, Trained, & Resolved Customer Issues with a High Degree of Professionalism & Customer Service

• Resolved Internet & VOIP Problems for End-Users

• Consistently Exceeded Company Metrics, KPI’s, & Customer Needs NEXICORE

Repair Technician: 2008 – 2011 (On Site) (Company Filed Bankruptcy)

• Daily Performed Repairs on Computers Under Warranty as a Technician

• Set-up & Installed New Computers

• Maintained & Replaced Hardware, Power Supplies, Motherboards, Hard Drives, CD/DVD Drivers & More…

MULTIPLE BUSINESSES

Sales and management of retail with Stride Rite, John Deere and other business in previous businesses.

• Daily of management and training of employees and helping customers.

• Set-up & Installed New Computers

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