Flexible Remote Customer Support Specialist

TAMMY ZURAFF

Lake Havasu City, Arizona 208-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Experienced customer-service professional with a background in business ownership, spa management, scheduling, client communications, and administrative support. Recognized for professionalism, organization, problem-solving, and delivering exceptional customer experiences. Seeking a remote part-time position in chat support, customer service, or data entry. CORE SKILLS

Customer Service • Live Chat & Email Support • Data Entry • Appointment Scheduling • Administrative Support • Record Management • Microsoft Office • Google Workspace • Problem Resolution • Team Leadership • Multitasking • Time Management PROFESSIONAL EXPERIENCE

Daycare Owner / Operator Self-Employed Lake Havasu City, AZ 2023–2026

• Managed daily operations, enrollment, scheduling, billing, and parent communications.

• Maintained accurate records and documentation.

• Built strong client relationships through dependable service and communication. Spa Manager Sacramento, CA 2014–2018

• Supervised daily spa operations and staff.

• Scheduled appointments and coordinated client services.

• Resolved customer concerns and maintained high client satisfaction.

• Managed records, reporting, and administrative functions. Owner / Licensed Massage Therapist Self-Employed Sacramento, CA 1998–2017

• Owned and operated a successful massage therapy business for nearly 20 years.

• Managed scheduling, billing, customer communications, and daily operations.

• Maintained confidential records and delivered outstanding customer service. EDUCATION

High School Diploma or GED

TECHNICAL SKILLS

Microsoft Office • Google Workspace • Email Management • Zoom • Internet Research • Data Entry Systems

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