Customer Service Pro with Operations & Procurement Expertise
Resume:
Profile
Core Competencies:
Procurement & Supply Chain Management
Office & Database Administration
Customer Service Excellence
Event Planning & Coordination
Meeting Facilitation & Correspondence Management
Budgeting & Financial Reporting
Problem-Solving & Conflict Resolution
Effective Communication & Team Collaboration
Education
Employment
May 2026 - May 2028
Sep 2017 - Dec 2021
Jan 2010 - Nov 2015
MUNGANYIKI
CORYSE RACHEL
Personal details
MUNGANYIKI CORYSE
RACHEL
**************@*****.*** /
*************@*****.***
Bridgeport
CT 06604
United States
A Category B driving licence
Female
WWW: Bold Profile
https://www.linkedin.com/in/mun
ganyiki-coryse-rachel-
0760aa205/
Languages
Kinyarwanda
English
French
Ambitious and results-oriented MBA candidate at University of Bridgeport with progressive experience in administration, procurement, operations management and executive coordination. Advanced from Administrative and Procurement Officer to Country Manager through demonstrated leadership, strategic problem- solving and a strong commitment to organizational excellence. Experienced in managing operations, coordinating procurement activities, overseeing office administration and supporting business growth initiatives with efficiency and professionalism. Skilled Freelance Events Manager and Protocol Officer with proven expertise in planning and executing high-profile events, managing stakeholder relationships and delivering exceptional client experiences with attention to detail and operational precision. Recognized for a customer-focused approach, strong communication skills and the ability to manage multiple responsibilities in fast-paced environments. Passionate about continuous professional growth, leadership development and contributing innovative solutions that enhance organizational performance and long-term success.
Admin and Procurement Officer Sep 2021 - Jun 2024
Voltech Ltd
• Delivers comprehensive administrative support, including preparation of expense reports and office budget tracking.
• Managed correspondence and maintained accurate databases to ensure smooth information flow.
Master Of Business Administration May 2026- May 2028 University Of Bridgeport
Bachelor of Science With Honours In Supplies and Procurement Management
University Of Kigali, Kigali Sept 2017 – Dec 2021
High School ( A&O Level): MEG, Mathematics, Geography and Economics King David Academy, Kigali Jan 2010 – Nov 2015
Established efficient filing systems for quick and reliable document retrieval. Handled customer inquiries and resolved complaints promptly, improving overall service quality.
Supervised order processing to guarantee accuracy and on-time delivery. Conducted procurement activities, including negotiating quotations to achieve cost savings.
Coordinated effectively with suppliers to ensure timely order fulfillment.
Consistently provided high-quality services that enhanced customer satisfaction and operational efficiency.
Protocol Officer( Part Time Job) Oct 2020 - Dec 2023 Rwanda Human Resource Management Organization (RHRMO) Ensured the timely preparation and availability of all necessary materials and resources for training programs.
Managed delegate registration in accordance with established procedures and protocols.
Provided support and guidance to training delegates to enhance their experience and participation
Protocol Officer Sep 2019 - Sep 2019
Rwanda Mountain Tea
Proactively engaged with training delegates in advance to ensure they were well-prepared for all sessions.
Monitored the execution of events to ensure smooth operations and promptly address any arising issues.
Protocol Officer Sep 2019 - Sep 2019
Pure Golden Services and Protocol
Oversaw protocol for Caravane du rire event, ensuring audience received guidance, service and assistance with event information Protocol Officer Mar 2018 - Mar 2018
Gain Rwanda
Company Overview: As part of a USAID project, I took proactive measures to ensure all necessary logistical materials were prepared and arranged in advance, contributing to the seamless execution of the event Trainee Jul 2016 - Aug 2016
Dot Rwanda
I successfully completed a comprehensive training program with Digital Opportunity Trust Rwanda, which was designed to empower individuals by developing essential skills in areas such as leadership, digital literacy, problem-solving and community engagement. This experience enhanced my professional capabilities and strengthened my ability to contribute meaningfully to development initiatives. Charity Organizer Jul 2009 - Aug 2009
One Dollar Campaign
I successfully orchestrated a multifaceted initiative aimed at providing support to widows and orphans, which included fundraising efforts that yielded substantial financial resources to assist the target beneficiaries Meticulous organization of a charitable event dedicated to this cause, ensuring its seamless execution
Facilitated and chaired meetings to strategize and coordinate activities in alignment with our objectives
Demonstrated a commitment to inclusivity by engaging with and attentively listening to marginalized populations
Country Manager Jul 2024 – May 2026
Voltech Ltd
Promoted to Country Manager in recognition of strong performance and leadership potential.
Oversaw all country-level operations, making key strategic and operational decisions to drive efficiency and business growth. Strengthened supplier relations, negotiated favorable terms and ensured timely, cost-effective deliveries.
Maintained high service standards by resolving client issues promptly and streamlining administrative and procurement processes. Improved operational efficiency through effective budget management, reporting and team coordination.
Professional Competence And Certifications
DOT Rwanda certificate
ASENTI Certificate
Best discipline student certificate
Rwanda Human Resource Organization
Certificates
Environmental Conservation Club Certificate
Licenses
Internships
Entern (Monitoring and Evaluation
Department)
Rwanda Public Procurement Authorities (RPPA)
Oct 2019 - Dec 2019
• Prepared a comprehensive internship report outlining roles, responsibilities and key learning outcomes.
• Conducted thorough website testing to ensure functionality and resolve issues prior to official launch.
• Organized and maintained documentation and recorded detailed meeting minutes to improve departmental efficiency.
• Acquired practical experience in procurement processes within a live work environment.
Passion
References
References Available Upon Request
Passionate about contributing to a better future for humanity through impactful work, I am driven to make meaningful contributions in management, operations and efficiency. I embrace new challenges and opportunities that allow me to expand my skills, deliver results and support organizational success. Committed to continuous learning and professional growth, I actively seek experiences that push me beyond my comfort zone while enabling me to add greater value. Always open to new opportunities, I strive to grow both personally and career-wise while making a lasting, positive impact.
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