Customer service

Summary

Versatile professional with extensive experience in office management, logistics coordination, and customer service across retail, transportation, and banking sectors. Proficient in QuickBooks, payroll, accounts receivable/payable, and POS systems. Demonstrated ability to organize daily operations, manage teams, and maintain compliance with HIPAA and industry standards in fast-paced environments.

Work experience

Inbound ticket agent

Spectrum Services /MAI Voice • Remote

September 2022 to May 2026

Assisted incoming callers with purchase of tickets, subscriptions and parking. To outbound subscription renewal campaigns

Created work orders for coffee company for machine repairs Worked on Tessitura and Audience View ticketing systems Shift Lead

Murphy USA • Port Charlotte, FL

December 2021 to August 2022

• Processed daily transactions on POS system, ensuring accuracy and efficiency in sales operations

• Drove sales of gasoline, tobacco, beverages, and snack foods, contributing to daily revenue targets

• Maintained cleanliness and performed daily maintenance to uphold store standards and safety Logistics Coordinator

Gulfstream Medical Transportation • Remote

2019 to 2020

• Prepared paperwork for various counties to provide NEMT transportation, ensuring compliance with regulations

• Organized daily trips from transportation brokers to drivers using transportation software, optimizing route efficiency

• Communicated daily with drivers and clients to coordinate schedules and resolve issues promptly

• Organized required courses for drivers, including HIPAA, Fraud Waste and Abuse, and CPR certification, ensuring regulatory compliance

Office Manager

White Cement Specialties • Venice, FL

July 2010 to August 2019

• Completed opening and closing paperwork, answered phones, and delivered customer service, including U-Haul rentals

• Utilized QuickBooks for accounts receivable, accounts payable, payroll, and yard inventory management

• Processed customer orders for materials and organized deliveries, handling cash, check, and credit transactions efficiently Shift Manager

Auntie Anne's Pretzels • Port Charlotte, FL

2009 to 2010

• Completed opening and closing paperwork, managed food preparation, and processed customer transactions on register June White

+1-941-***-**** / ***********@*****.*** / North Port, FL 34288

• Maintained inventory of stock and placed weekly orders to ensure product availability

• Led crew during shifts, ensuring smooth operations and high customer satisfaction Connection Center Associate

Wal-Mart • Port Charlotte, FL

2007 to 2009

• Processed cell phone contracts for Verizon, AT&T, and T-Mobile, increasing contract activations

• Drove retail sales of phone cases, chargers, and other products, contributing to department revenue

• Activated and sold various pre-paid phones, providing knowledgeable service to customers

• Maintained expertise in electronics department products, including TVs, stereos, computers, and gaming systems

• Handled daily retail transactions and managed opening and closing of department to ensure operational readiness Teller

Wachovia Bank • Port Charlotte, FL

2004 to 2006

• Processed teller transactions and served as ATM custodian, ensuring secure and accurate cash handling

• Assisted customers with financial options and facilitated smooth transfers to platform associates for additional products

• Achieved high marks on Gallup polls for a year and a half, demonstrating exceptional customer service Customer Service, Gift Wrap, Layaway

Boscov's Department Store • Eatintown, NJ

2003 to 2004

• Processed customer returns and handled complaints, offering effective solutions to enhance satisfaction

• Managed charge applications and payments, ensuring accurate transaction processing

• Provided gift wrapping services and managed layaway merchandise from initiation to closure Receptionist

Rittenhouse-Kerr Ford • Shrewsbury, NJ

2000 to 2003

• Answered and fielded calls, providing professional front desk support

• Handled daily receipting of money, charge, and check down payments with accuracy

• Performed light bookkeeping and managed purchase order book to support office operations

• Input gasoline purchase order tickets into appropriate receivable accounts, ensuring accurate records

• Assisted with light motor vehicle work and various clerical duties to maintain office efficiency Education

Diploma

The Stuart School of Business

September 1999

Paralegal Studies (Associates Degree)

West Virginia Career College • Charleston, WV

September 1994

Skills

Inventory Management POS Cash Handling Retail Sales Transportation Software Order Entry Logistics Payroll Customer service Shift Management Freight Experience Certifications

Driver's License

Knowledge in Quick Books, Microsoft Works, Microsoft Word, Excel, Power Point, Administrative Office Procedures; light Accounts Payables/Receivables, Purchase Order system for the Office and Sales Departments, Posting of Sublet Invoices, and various receptionist duties. Also, knowledge of cellular contracts and sales. Clerical Experience Communication skills U-Haul Rental Systems Shipping & Receiving HIPAA Bookkeeping

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