Experienced Workforce & Administrative Leader in Education & Support
Resume:
Michelle C. Greer
Houston, Texas 281-***-**** *************@*****.***
linkedin.com/in/michelle-greer-20723129
Professional Profile:
Workforce development and administrative professional with 30+ years of experience in higher education, nonprofit training programs, student advising, recruitment, and grant administration. Skilled in workforce scholarships, compliance, program operations, and building strong relationships with students, customers, agencies, and community partners.
Core Competencies:
o Student Recruitment & Advising
o Workforce Grants (WIOA, TAA, SSF, TWC Programs)
o Scholarship & Administration Program
o Compliance, Reporting & Data Management
o Customer Relations & Team Collaboration
o Microsoft Office, Teams, SharePoint, Zoom, Slack
o DocuSign, PandaDoc, VoIP Systems, Typing and Data Entry (75–95 WPM)
Professional Experience:
Texas Premier Technology Institute, Inc. (TPTI) – Remote
Senior Recruiter / Guidance Counselor TWC Scholarship Advisory Lead Nov 2021 – Present
o Advise prospective students on career programs, enrollment, and funding opportunities.
o Manage TWC grant and scholarship processes, including WIOA, SSF, and FutureForce Texas
Talent Connection grants.
o Coordinate student onboarding, documentation, compliance, and academic records.
New York State Department of Labor – Remote
Claims Specialist 2020–2021
o Assisted claimants with unemployment and pandemic-related claims, resolving payment issues,
eligibility concerns, and escalations.
o Utilized mainframe, NICE InContact, Slack, and VoIP systems while maintaining high customer
service standards.
o Supported team leads by handling escalations and mentoring peers in Slack.
o Reported suspected fraudulent claims across multiple states.
Lone Star College System (LSCS) – Houston, TX
Manager, Workforce Scholarships Job Placement Counselor Case Manager
1994-2020
o Managed workforce scholarship programs, compliance, reporting, and student success
initiatives.
o Developed employer and agency partnerships and provided career counseling, job placement
assistance, and interview preparation.
o Trained workforce staff and supported major workforce program transitions, including JTPA, WIA, and WIOA.
Key Achievements:
o Earned “Superstar Claims Agent” recognition for exceptional claimant support.
o Secured a $50,000 incentive through improved workforce student placement outcomes.
o Served on the Texas Workforce Commission task force supporting implementation of the
Workforce Investment Act.
o Contributed to Lone Star College receiving Outstanding WIA Training Provider of the Year
recognition.
o Consistently praised for leadership in student services, scholarship administration, and
operational excellence.
Education:
Bachelor of Science, Business Administration – Trinity College Stephen F. Austin
Associate of Applied Science, Office Administration - Lone Star College – North Harris
Certificates: Administrative Assistant; Document Production Specialist
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