Dedicated Customer Service Professional with 20+ Years Experience
Resume:
Alnesah Lane
Dedicated, Customer Service Representative with over twenty years of experience
specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high volumes efficiently to ensure satisfaction.
***********@*****.***
EXPERIENCE
Executive Administrative Assistant/Receptionist
Hollywood ll Unisex Salon - Linden, NJ
October 2022 to February 2026
● Answer phone calls.
● Organize and schedule appointments.
● Provide general support to customers.
● Collect payments from customers and calculate daily transactions. Fulfillment Center Warehouse Associate
Amazon Fulfillment Associates - Carteret, NJ
November 2019 to April 2022
● Receive and put away inventory.
● View prompts on screens and follow the direction for some tasks.
● Ensure product meets quality requirements.
Executive Administrative Assistant
Strausser Enterprise
2017 to 2019
● Provides administrative support to ensure efficient office operations.
● Maintains physical and digital filing systems.
● Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors.
Clerk/ Customer Service
Postal Service - Elizabeth, NJ
1996 to 2017
● Answered questions regarding mail regulations and procedures, rates.
● Aided the public in complying with federal regulations of Postal Service.
● Balanced currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions by cash register.
● Responded to complaints regarding mail theft, delivery problems, set postage meters, weighed letters and parcels.
EDUCATION
Community FoodBank of NJ - Hillside, NJ
Warehouse Logistics Training Academy
2023
Union County College - Elizabeth, NJ
Major: Finance
2002
SKILLS
● Customer Care
● Microsoft Office
● Administrative Support
● Data Entry
● Self-Starter
● Adaptable
● Team Player
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