Front Desk & Event Services Professional Resume

Mandy Jones

Washington, DC ***** +1-202-***-**** **********@******.***

Professional Summary

Seeking a Full- Time or Part- Time position where I can network and gain valuable experience, and knowledge, to build a more diverse set of skills.

Willing to relocate: Anywhere

Work Experience

Front Desk Concierge

Compass Concierge Services Washington, DC

June 2025 to Present

• Warmly greet residents and guests

• Manage guest/vendor sign-ins

• Process packages using BuildingLink

• Provide detailed shift notes daily in Yardi

• Coordinate property events and property calendar

• Answer phone calls promptly and. professionally

• Monitor security cameras

• Handle service requests and key logs

• Assist in emergency situations when needed

Suite Attendant/ Lead

Arrow Workforce Solutions/ Capital One Arena Washington, DC October 2024 to Present

• Greet all guests

• Help prepare suites for guests arrival

• Work all basketball, hockey games, concerts and special events

• Manage a team of employees for all events at the arena

• Meet and brief with all Lead Supervisors prior to shift start

• Provide exceptional customer service at all times Pharmacy Technician Intern

Safeway Washington, DC

February 2023 to July 2025

• Prescription Processing: Processed an average of 200 prescriptions daily, accurately retrieving patient profiles, verifying insurance coverage, and preparing medications for pharmacist review.

• Medication Dispensing: Selected, measured, counted, and labeled medications, including specialty or compounded mixtures, following strict FDA and HIPAA protocols.

• Insurance & Billing: Resolved complex third-party billing rejections, coordinated prior authorizations, and assisted patients with co-pay issues to ensure uninterrupted medication therapy.

• Inventory Management: Conducted routine stock audits, managed automated dispensing machines (ADMs), removed expired pharmaceuticals, and expedited replenishment orders.

• Patient Care: Provided frontline customer service by greeting patients, answering medication inquiries, and directing complex clinical questions to the licensed pharmacist.

• Safety & Compliance: Maintained a spotless safety record by enforcing infection-control policies, sanitizing workstations, and strictly complying with DEA and state board regulations. Concierge

NFC Amenity Management Washington, DC

April 2023 to October 2024

• Warmly greet residents and guests

• Manage guest/vendor sign-ins

• Process packages using BuildingLink

• Provide detailed shift notes daily in Yardi

• Coordinate building events and calendar

• Answer phone calls promptly and professionally

• Monitor security cameras

• Handle service requests and key logs

• Assist in emergency situations when needed

Patient Access Representative

Med-Metrix Arlington, VA

April 2022 to February 2024

• Verify insurance(s)

• Verified patient(s) demographics

• Registered patients

• Pulled charts

• Direct patients to Infusion chair(s)

• Accepted co-pays

• Followed HIPPA guidelines

Mail Processor

United States Postal Service Washington, DC

June 2020 to February 2022

• Sort incoming parcels, priority and all mail to their appropriate zip-codes and carrier zones

• Picked, packed and scanned orders

• Conducted inventory at the end of all shifts

• Operates USPS machinery to load and move all mail

• Processed all Amazon parcels and packages

• Manually scanned all mail that was rejected by the ADIEUS machines CSR - Customer Service Representative

DC Medicaid Washington, DC

October 2018 to May 2020

• Processed all documents and DC Medicaid forms

• Received incoming calls from providers, provider offices and clients

• Escalated any claim issues to Tier 2 CSR

• Verified all applicants insurance through DC Medicaid secured systems

• Input all documents and eligibility for clients into the DC Medicaid secured systems

• Performed copy, fax and scan jobs when necessary Cashier

Giant Bethesda, MD

June 2018 to March 2020

• Ringing purchases via cash, credit, debit, WIC and personal checks

• front end

• Re shop of products throughout the store

• Assisted shoppers with inquiries

• Some restocking of products

• Provided exceptional Customer Service

Office Manager

Lifeline Medical Services Inc Cheverly, MD

November 2015 to October 2018

• Scheduled all deliveries and pick ups of DME supplies

• Received all new referrals, and or 719 A forms and processed them through DME systems

• Check all insurance and billed through DC Medicaid and MD insurance systems

• Worked closely with case managers, long term and short care facilities, nurses and doctor’s offices

• Processed billing and invoices for audits

• Clerical work

Service Desk Manager

Kmart Hyattsville, MD

July 2013 to December 2016

• Ringing purchases via cash, credit and checks

• Processed all Western Union and Money Order transactions

• Processed all returns and exchanges

• Provided exceptional Customer Service

Cashier/ Customer Service Rep

Maxway Inc Hyattsville, MD

October 2010 to June 2013

• Assist Customers with finding items throughout store

• Ringing purchases via cash, credit and checks

• Restock and recovery

• Providing excellent Customer Service at all times Internship

Parole and Probation Office Hyattsville, MD

December 2010 to March 2011

• Assisted in Urinalysis Collection

• Assisted agents with daily activities at P&P

• Completed 60 hrs for Associates Degree

Mailroom Assistant

Dickstein Shapiro LLP Washington, DC

September 2009 to September 2010

• Performed all copy, scan, and fax jobs

• Sorts mail and deliver it to the appropriate departments

• Pick up outgoing mail and parcels

Hostess

Hogates Restaurant Washington, DC

November 2008 to June 2010

• Seated and greeted patrons, worked late night events, administrative duties Customer Service Rep

CCSI Washington, DC

December 2008 to December 2009

• Assisted clients with technical issues on PIH-REAC subsystems

• Handled password resets and data entry

• Assisted customers in functionality of the Real Estate Assessment at HUD

• Maintained organization of records

Medical Coding/ Records

Chartered Health Washington, DC

September 2004 to September 2006

• Maintained the safety and organization of patients records

• Pulled and coded charts

• Organized charts according to name, date, and insurance

• Worked closely with nurses, physicians, and case managers

• Some clerical work

Education

Criminal Justice (Associates of Applied Science)

Sanford Brown College Vienna, VA

January 2007 to December 2010

High school diploma

Henry E. Lackey High School Indian Head, MD

August 2002 to May 2006

Skills

Cashiering Clerical experience Managing patient records Adobe Acrobat iOS Schedule management ICD-10 Hospital experience Clinic administrative experience Word processing Document review (document control) ICD coding HIPAA EMR systems Organizational skills Hospitality Computer skills Data entry CPT coding Private practice experience Athenahealth Clinic Documentation review Microsoft Powerpoint Medical terminology English ICD-9 Medical office experience Phone customer support Typing Microsoft Excel Medical coding Medical administrative support Medical records Customer service Medical receptionist Customer engagement Google Suite Phone communication Written communication Writing skills Computer networking Warehouse experience Office management Microsoft Office Medicare Cash handling Patient interaction Sales Packaging Marketing Cash register Office manager experience Analysis skills Interpersonal skills Customer communication eClinicalWorks Multi- line phone systems Communication skills Microsoft Outlook Front desk Microsoft Word Medical scheduling Windows Filing Administrative experience Outpatient Computer operation Shipping & receiving Patient registration Patient service Care plans Insurance verification Attention to detail Greeting customers Warehouse distribution Phone inquiries Customer relationship building Guest services Load & unload Epic Medical office management Teamwork Phone etiquette Restaurant experience Host/hostess experience Medical billing CPR Office experience Basic math

Languages

English

Certifications and Licenses

Driver's License

Notary Public

CPR Certification

Certified Notary Public

Additional Information

Authorized to work in the US for any employer

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