Multitasker in Customer Care and Operations
Resume:
MELISSA
ROBINSON
CONTACT
****************@*****.***
PHONE
LOCATION
Savanna-La-Mar, Westmoreland
EDUCATION
University of the People
Pending Associates
Little London High School
Sir Clifford Campbell Primary
School
CERTIFICATIONS
CXC / CSEC - Caribbean
Examination Council:
• Office Administration (Range 3)
• Electronic Document Preparation
Management (Range 2)
• English Language (Range 3)
• Human Social and Biology (Range
2)
• Mathematics (Pending results,
June 2021)
SUMMARY
Results-driven professional Specialist experienced in managing online ordering systems, handling digital inquiries, and streamlining client communication. Skilled at multitasking in fast-paced retail and corporate environments, with a proven track record of optimizing customer satisfaction and operational efficiency.
SKILLS
Interpersonal Skills Adaptability Time Management Data Analysis Emotional Intelligence Digital Literacy Graphic Design Data Entry Scheduling Appointments Cash Handling Inventory Control Order Processing Problem Solving Effective Communication Team Collaboration Payroll Support Filing System Setup EXPERIENCE
Ophthalmologist Receptionist Vision Appoint
03/2023 - 12/2025 — Westmoreland
Educated patients on eye health, vision correction options, and preventative care.
Collaborated with healthcare professionals to ensure holistic patient care approaches.
Oversaw the fitting and dispensing of eyeglasses and contact lenses. Maintained accurate patient records in compliance with healthcare regulations.
Promoted healthy vision by counseling and educating patients. Managed booking schedules and coordinated appointments for clients efficiently.
Handled B2B sales & B2C sales transactions.
Dispatch (WFH) Conduent
07/2022 - 12/2023 — Westmoreland
Greeted and assisted customers virtually, addressing all concerns and escalating critical issues to relevant departments for fast resolution. Managed incoming and outgoing dispatch communications and answered delivery order inquiries.
Coordinated shipment schedules and utilized tracking systems to monitor package locations accurately.
Collaborated with internal teams to resolve delivery issues promptly and maintain strong client relations.
Provided customers with precise product information and pricing details.
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Customer Representative Larmonds
08/2018 - 10/2021 — Westmoreland
Handled all cash transactions efficiently to avoid budget miscalculations and accurately processed client purchases.
Performed routine data entry operations to dynamically update information in company databases.
Managed diverse responsibilities including inventory merchandising, storeroom organization, and computer operations.
Assisted with JP services, mail stamping, and monitored security systems. Assistant Teacher Frome Preparatory School
01/2020 - 12/2020 — Westmoreland
Assisted lead teacher in developing and implementing engaging lesson plans. Supported comprehensive classroom management to maintain a positive, productive learning environment.
Facilitated small group educational activities to enhance student comprehension and active learning.
Coordinated closely with parents to discuss student progress and development concerns.
Reservationist Azul Beach Resorts
01/2015 - 12/2019 — Westmoreland
Managed guest reservations using advanced property management software. Coordinated room availability, handled cancellations, modifications, and catered to special guest requests.
Communicated with various internal departments to ensure seamless high- quality guest experiences.
Developed strong professional relationships with repeat guests to drastically enhance satisfaction levels.
Office Clerk Inland Revenue Department
01/2017 - 07/2017 — Montego Bay
Assisted clients in searching for TRN, Drivers' Licenses, and other legal documentation.
Organized, filed, and placed complex document portfolios into chronological, alphabetical, and numerical order.
Reviewed financial statements to ensure absolute compliance with tax regulations.
Successfully obtained a Certificate of Completion via the Ministry of Education with a Rating Grade of 96%.
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