Multi-Laceted CS Student with Customer Service Flair

ABID ABIR

***********@*****.*** • 929-***-**** • Queens, NY 11432

SUMMARY

Queens College Computer Science student with hands-on customer service experience and strong communication skills in three languages. Reliable, fast-learning, and comfortable working independently or as part of a team in fast-paced environments.

EXPERIENCE

Office Assistant Driving School — Jamaica, NY

June 2025

Assisted with daily office operations and administrative tasks

Communicated professionally with staff and customers in person

Supported organizational workflows and ensured smooth front-desk operations

Customer Service Assistant Salvation Army — Queens, NY

January 2023 – February 2024

Assisted customers in person and over the phone with professional communication

Distributed groceries and essential supplies to community members

Independently managed large crowds, ensuring safety and order

Demonstrated leadership and problem-solving under high-pressure situations

Earned Academic Excellence and Responsibility recognition awards during internship

General Assistant Local Workplace — Jamaica, NY

November 2022 – December 2022

Maintained a clean, hygienic workspace and supported daily operations

Followed instructions efficiently and collaborated with team members

Gained foundational professional work experience in a structured environment

EDUCATION

Bachelor of Arts in Computer Science

Queens College, CUNY — Flushing, NY

Expected May 2028

High School Diploma

New Dawn High School II — Jamaica, NY

Graduated 2022

SKILLS

Technical: Java, C++, Basic Programming

Professional: Customer Service, Professional Communication, Crowd Management, Time Management, Teamwork

AWARDS

Academic Excellence Award — Salvation Army Internship

Responsibility Award — Salvation Army Internship

LANGUAGES

Bengali (Native / Bilingual) English (Professional Proficiency) Hindi (Fluent)

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