Remote Virtual Assistant with HR & Admin Expertise

Tamarra Washington, SHRM-CP, GHREM, DIPLM, DIPPM

**** ****** ****** #*** *******, VA 23508 ph: 843-***-**** e: **.*******@*****.*** Objective

Seeking an entry-level position within a collaborative team, utilizing customer service, problem-solving, and organizational skills gained through prior work experience and education. Interested in contributing to client and community well-being while pursuing professional development and career advancement opportunities. Education

GED/High School Diploma 2002 FORSYTH TECHNICAL COMMUNITY COLLEGE

• GED

AS 2022 TRIDENT TECHNICAL COMMUNITY COLLEGE

• Major: Hospitality & Tourism Management

• Minor: Business

• SHRM-CP Candidate (2025)

AS 2024 Purdue Global (current)

• Major: Business Administration

• Minor: Hospitality & Tourism Management

CERTIFICATIONS

• Society for Human Resource Management Certified Professional

• Diploma in Global HR Employee Management

• Diploma in Leadership & Management

• Diploma in Project Management

MANAGEMENT

• Demonstrated ability to influence, lead, and delegate responsibilities effectively.

• Strong critical thinking, decision-making, and problem-solving skills.

• Advanced planning and organizational capabilities.

• Results-oriented approach with a proven track record of achieving targets within specified timeframes.

• Excellent communication and conflict resolution skills.

• High level of adaptability; consistently maintains efficiency and meets deadlines under pressure. COMMUNICATION

The facilitation of information exchange, including the communication of ideas, emotions, and observations—is fundamental to successful interpersonal engagement. This method promotes effective teamwork and supports the efficient distribution of concepts across broader audiences. LEADERSHIP

• Facilitator/Experienced team leader

• Past Athletics Chair, Porter Gaud Parents Association

• Former Board Chair, Diversity, Equity & Inclusion, Porter Gaud School

• Founder, Cyclone Filling Station Breakfast Café, Porter Gaud School COMPUTER SKILLS

Google Workspace / G Suite Microsoft Office 365/Suite Teams Zoom 2

Experience

NIGHT AUDIT MANAGER THE GLASS LIGHT HOTEL JULY 2025 – CURRENT Customer service skills include tasks like handling guest check-ins and checkouts, carrying out cashier and accounting activities such as tracking daily revenue, managing room rates, monitoring inventory and availability, balancing cash, reconciling credit cards, and maintaining guest ledgers. These competencies also involve strategic rate management and staying up to date with market trends, alongside opening and closing duties for restaurants and hotels, supervising valet services and training newly hired staff; creating a standard operating procedure and facilitating training shifts; ADMINISTRATIVE ASSISTANT CITY OF PORTSMOUTH (PROCUREMENT) AUGUST 2025 – MARCH 2026 Act as a direct assistant to the Director of Purchasing by handling vendor and requisition entries. Manage incoming calls by answering and transferring them to the right departments or specialists. Prepare documents necessary for small businesses and vendors to support grant applications or form business partnerships with the City of Portsmouth, including Cooperative Addendums and Public Advertisement contracts. Monitor and respond to inquiries through the city’s purchasing email account. Handle accounts payable and receivable processes, schedule meetings, and create spreadsheets to improve departmental efficiency.

ASSISTANT FRONT OFFICE MANAGER EMBASSY SUITES – HILTON HOTELS JULY 2022 – JULY 2025 Provide excellent customer service during guest arrival and departure; demonstrate skill in using POS systems; manage credit card transactions and cash accurately; carry out general housekeeping tasks and offer administrative office support, including teamwork with sales and operations teams; possess knowledge of OnQ and Pep systems; and ensure adherence to brand standards and revenue management practices. EXECUTIVE ACCOUNT EXPERT T-MOBILE JANUARY 2023 – MAY 2025 Primary responsibilities include providing customer care, troubleshooting mobile devices, and processing account payments.

DIRECTOR OF MENTORING SEACOAST CHURCH DECEMBER 2022 – MARCH 2023 Facilitating mentee and mentor pairings; conducting mentor orientations through chat, email correspondence, or in- person meetings; organizing and coordinating events; greeting newly arrived parishioners at Seacoast; engaging in community outreach initiatives; fostering team cohesion. SUBSTITUTE TEACHER PORTER GAUD OCTOBER 2020 - 2023 Provide instructional and classroom management support in the absence of teachers for both short-term and extended periods. Responsibilities include delivering coursework and clarifying assignments, overseeing classroom activities and cleanliness, and preparing reports. Exceptional interpersonal and organizational skills are essential for effective performance in this role.

VISUAL MARKETING COORDINATOR GAP INC. NOVEMBER 2008 – JULY 2015 Deliver high-quality customer service by assisting customers at the register, locating merchandise, processing orders in-store, by phone, or online, and supporting the achievement of individual monthly sales targets. Additional responsibilities include promoting and opening new Gap card accounts, contributing to visual merchandising and marketing through the setup of store windows and mannequins, as well as receiving shipments and ensuring proper product placement.

Hobbies

Seacoast Dream Center Parishioner Community Volunteer Entrepreneur Creative in Fashion, Retail & Food Contributor to Charleston Wine and Food Runner Aquatic Fitness Roller Skating Bibliophile

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