Virtual Assistant & Data Entry Specialist (Remote)

SHARON FRANKLIN

Aiken, SC 803-***-**** ******************@*****.***

Professional Summary

Highly accurate Data Entry Specialist and Virtual Assistant with 15+ years of administrative, technical, and remote support experience across engineering, healthcare, insurance, and customer service environments. Skilled in entering, updating, and maintaining large volumes of data, organizing digital files, preparing reports, managing schedules, and supporting cross-functional teams. Strong remote communication skills and advanced proficiency in Microsoft Office and Google Workspace. Maintains strict confidentiality and consistently delivers high-quality, error-free work with minimal supervision.

Core Skills

Data Entry & Verification

Spreadsheet Management (Excel/Sheets)

Digital File Organization

Email & Calendar Management

Report & Presentation Preparation

Documentation Control

Remote Communication (Teams, Zoom)

Microsoft Office & Google Workspace

Quality Assurance & Problem Solving

Task Coordination & Time Management

Confidential Records Handling

CRM & Digital Platforms

Professional Experience

Construct Engineering Technician III Fluor – Savannah River Plutonium Processing Facility (SRPPF) • Aiken, SC (Sept 2024 – Present)

Enter, update, and maintain large volumes of project data, logs, and records with high accuracy.

Verify data for completeness, correct discrepancies, and ensure compliance with OSR requirements.

Organize and categorize classified and unclassified digital documents systematically.

Prepare reports, presentations, correspondence, and summaries for engineering and management teams.

Manage email communications, meeting schedules, and department coordination.

Support multiple departments by providing administrative and virtual assistant–style support.

Maintain strict confidentiality when handling sensitive project information.

Administrative Assistant Wellstar MCG Health Center • Augusta, GA (Apr 2022 – Sept 2024)

Performed high-volume data entry including patient information, insurance details, and scheduling data.

Verified and corrected documentation, ensuring accuracy for medical and surgical procedures.

Prepared agendas, meeting minutes, schedules, and organized digital folders.

Communicated efficiently with patients, providers, and administrative teams.

Maintained compliance with HIPAA and PHI guidelines.

Benefits Verification Specialist AmerisourceBergen • Remote (Nov 2021 – Feb 2023)

Entered and verified patient insurance and benefits information with accuracy.

Provided remote administrative support to billing managers, ensuring clear communication and workflow efficiency.

Customer Service Representative Arise Virtual Solutions • Remote (SC) (Jun 2020 – Apr 2022)

Performed continuous data entry in CRM and Salesforce systems for major brands.

Documented customer interactions, resolved issues, and maintained accuracy in digital records.

Supported customers virtually through phone, chat, and email platforms.

Insurance Guide Assistant ASSURANCE IQ • Remote (SC) (Oct 2018 – Apr 2022)

Entered customer, policy, and payment information with speed and accuracy.

Provided scripted assistance, maintained documentation compliance, and met remote performance targets.

Office Manager Specialist ENSTAR Corporation • Columbia, SC (Oct 2015 – Oct 2018)

Created and maintained spreadsheets tracking financial and operational data.

Conducted data audits, organized confidential files, and ensured accuracy in reporting.

Typed reports at 70+ WPM and managed cross-department communication.

Education

Master of Arts in Business Administration (Healthcare Concentration) – University of Arizona Global Campus

Bachelor of Science in Business Management – University of South Carolina, Aiken (Minor: Business Administration)

Certifications

HIPAA

Fraud, Waste, and Abuse

Protected Health Information (PHI) Compliance

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