Administrative Support and Operations Coordinator candidate

Zoey Woody

PROFESSIONAL EXPERIENCE:

Alpha Fit Club - Westwood/Glen Rock, NJ December 2024 – June 2026 Business Development Manager

● Managed high-volume lead outreach through phone, text, and email communications while consistently engaging prospective clients and maintaining a 40% conversion rate.

● Provided professional guest reception/check-in services while creating a welcoming environment.

● Coordinated daily front office operations, including scheduling classes, processing transactions, managing membership updates, maintaining communication systems, ordering office supplies, and supporting administrative workflows.

● Built and maintained strong relationships with clients, contributing to increased customer retention, client satisfaction, and revenue growth.

● Developed community partnerships through networking, collaboration, and strategic outreach efforts while enhancing brand visibility as well as generating new business opportunities.

● Coordinated and prepared presentations for our staff and leadership team

● Reviewed and summarized content of incoming materials from corporated and briefed the leadership team/staff on upcoming promotions in studio

● Managed event and in-studio promotion calendars

● Managed inventory tracking and procurement of office supplies, maintaining adequate stock levels and controlling supply costs.

● Assisted with planning special events, including the annual “Stronger Together Party” and “Alpha Games”

● Responsible for e-blast and texts to community to provide updates and reminders about upcoming events Alpha Fit Club - Westfield/Princeton, NJ June 2017 – November 2025 Studio Manager & Fitness Coach

● Leveraged strong organizational and administrative skills to oversee daily business operations, coordinate schedules, manage records, support staff, and ensure an exceptional customer experience in a fast-paced environment.

● Utilized CRM, scheduling, and communication platforms to track client interactions, manage appointments, and support business operations.

● Created marketing materials, internal communications, and event promotions using Canva along with other digital tools.

● Supported onboarding and training initiatives for new team members while maintaining consistent operational standards.

● Delegated administrative responsibilities and provided ongoing support to staff to ensure efficient execution of daily tasks.

● Facilitated team meetings and communicated organizational updates, policies, and operational priorities.

● Managed office and facility inventory by tracking stock levels, maintaining supply records, and coordinating timely purchases.

● Coordinated with vendors and service providers to ensure facility maintenance, equipment servicing, and supply procurement.

● Processed purchase orders and monitored supply expenditures to support budget-conscious operations.

● Coordinated staff schedules, appointments, meetings, and events to support efficient daily operations.

● Oversaw class and appointment scheduling, ensuring optimal resource allocation and a seamless customer experience.

● Assisted with event planning, logistics coordination, and vendor communications for community and promotional events.

● Served as the primary point of contact for client inquiries, resolving concerns promptly while maintaining a high level of professionalism and customer satisfaction.

● Managed high-volume inbound and outbound phone, email, and text communications, ensuring timely follow-up and accurate information sharing.

● Cultivated positive client relationships through exceptional service that contributed to strong retention and referral rates.

● Maintained confidential client and employee information, ensuring accuracy and compliance with company policies.

● Prepared reports, tracked operational metrics, and maintained administrative documentation to support business decision-making.

Roselle Catholic High School - Roselle, NJ June 2017 – June 2025 Girl’s Varsity Program Director & Head Coach

● Provided administrative support ownership team

● Coordinated communications with students, parents, and staff, ensuring timely dissemination of schedules, program updates, and important information.

● Developed and maintained detailed practice, tournament, and event schedules, managing logistics and resolving scheduling conflicts as needed.

● Created practice plans and conditioning programs for athletes

● Maintained accurate records and databases by collecting, updating, and submitting program data in compliance with organizational requirements.

● Planned and executed fundraising initiatives and special events, coordinating logistics, communications, and stakeholder participation to support program goals.

● Managed merchandise ordering processes, including vendor coordination, order tracking, inventory oversight, and distribution of purchased items.

● Created and distributed forms, announcements, and program materials to support efficient operations and clear communication to athletes.

● Served as a primary point of contact for program inquiries, providing administrative support and fostering positive relationships with students, families, and community members.

● Handled personal/confidential medical documents

● Assisted and helped cover other assistants with daily routines Powerzone Volleyball Center, Denville, NJ June 2015 – June 2024 Local Coordinator/Head Coach

● Provided high –level administrative support to ownership team

● Coordinated schedules, registrations, and communications for multiple programs, serving as the primary liaison between participants, families, and staff.

● Managed high-volume communications through email, phone, and messaging platforms, providing timely updates and resolving inquiries from stakeholders.

● Oversaw order processing and payment collection for apparel and program-related purchases, maintaining accurate records and tracking transactions.

● Facilitated individual and group training sessions, demonstrating strong organizational, communication, and client service skills.

● Maintained confidential participant records, including health and emergency information, ensuring data accuracy and compliance with privacy standards.

● Coordinated logistics for events, practices, and activities, managing schedules, attendance records, and operational details to ensure smooth execution.

● Maintained organized digital and physical filing systems, ensuring easy access to records and accurate documentation.

● Provided administrative support by tracking registrations, updating databases, and managing participant information across multiple programs.

● Managed multiple AAU volleyball travel teams (girls ages 11–18), coordinating schedules, communications, and program logistics across seasonal competitions and practices.

G.G. Woody Funeral Home, LLC January 2014 – per diem Personal Assistant to Owner

● Provided high-level administrative support to Owner/Operator

● Managed website updates and maintained accurate digital content to support clear communication and organizational visibility.

● Supported payroll administration by processing records and maintaining accurate employee documentation.

● Coordinated service scheduling and logistics, ensuring seamless execution of client-facing events and appointments.

● Assisted with operational preparation tasks, maintaining compliance with established procedures and organizational standards.

● Greeting families, running communication systems and coordinating with the director prior as well as post service.

● Operated in a high-confidentiality environment requiring discretion, professionalism, and attention to detail when handling sensitive information.

● Coordinated service arrangements and logistics, ensuring all operational details were executed smoothly and on schedule. EDUCATION:

Centenary University - Hackettstown, NJ

2 Years of College

North Brunswick Township High School - North Brunswick, NJ High School Diploma

SKILLS:

Canva, Google Workplace, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Email/Correspondence Management, New Team Member Onboarding, Customer Service, Event Coordination, Organization, Calendar/Time Management, CPR/AED/First Aid Certified

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