Senior Business Systems Analyst - Financial Services Expert
Resume:
Donna I. McKay
North Myrtle Beach, SC 603-***-**** ************@*******.*** in/donna-mckay/
PROFESSIONAL SUMMARY
Senior Business Systems Analyst returning from a planned sabbatical, with deep experience in financial services, digital transformation, system integrations, and client onboarding. Proven in delivering endtoend solutions—from requirements and user stories through process optimization and change management—in fastpaced Agile environments.
CORE SKILLS
Mergers • Acquisitions • Onboarding • Implementations • Requirements Elicitation • Creating User Stories & Acceptance Criteria (Gherkin) • User Acceptance Testing (UAT) • Quality Assurance (QA) • Regression Testing •
Data Validation • Environment & Release Management Support • Process Optimization • Agile • Scrum • Salesforce •
ServiceNow • Jira • Confluence • Azure DevOps • CrossFunctional and Stakeholder Collaboration • Problem Solving • Process Improvement • Documentation
PROFESSIONAL EXPERIENCE
Sabbatical August 2025 – April 2026
Planned career sabbatical supporting family priorities, relocation, and readiness to reenter a fastpaced business systems environment.
Business Analyst
IAPP (Whitridge Associates Staffing Solution) Portsmouth, NH 2025 – 2025
Led requirementsgathering sessions; developed wireframes, user stories, and acceptance criteria for website redesigns and system enhancements.
Collaborated with UX designers, Product Owners, Architects, Engineers, Scrum Masters, and sponsors to define and refine frontend user experiences.
Translated UX designs into detailed user stories and Gherkinbased acceptance criteria to support development and testing.
Analyzed business processes, recommended improvements, and supported QA and UAT activities.
Actively took part in Agile ceremonies, including standups, sprint planning, backlog grooming, and retrospectives.
Sr. Business Analyst
Merchants Fleet Hooksett, NH 2022 – 2024
Led requirements gathering and stakeholder alignment across IT, Marketing, and Finance teams.
Supported API rollouts, documentation, and system integrations.
Accelerated project timelines by bridging business and development communication.
Created training materials and operational policies; provided user support for system updates.
Business Analyst
(Consultant) Portsmouth, NH; Braintree, MA; Hudson, NH 2019 – 2022
Win Waste Innovations • Voya Financial • Right Networks
Supported business and systems analysis across enterprise implementations, pension operations, and Salesforce enhancements.
Partnered with business and technical teams to gather requirements, support system changes, and improve operational processes.
Assisted with configuration, testing, and validation to ensure solutions met functional and business requirements.
Sr. Systems Analyst
Fidelity Investments Merrimack, NH; Raleigh, NC 2008 – 2019
Managed nonproduction test environments supporting DC, DB, and H&W retirement plans across multiple platforms.
Led client and stakeholder relationships across concurrent initiatives to ensure alignment and delivery.
Supported complex data and system migrations, supporting data integrity during legacy conversions.
Performed automated data validation and QA, reducing defects and improving production stability.
Provided incident management and rootcause analysis via ServiceNow.
Designed system integrations, authored technical documentation and operational runbooks.
Directed crossfunctional teams to define functional and nonfunctional requirements and supported training initiatives.
ACHIEVEMENTS AND AWARDS
Merchants Fleet Awards and Recognitions – Received recognitions for outstanding performance 2022 – 2024.
Fidelity Achievement Awards – Received for multiple client implementations/performance awards; 2008 – 2018.
Fidelity Company Profit Sharing Award – Received for outstanding performance from 2013 – 2019.
Fidelity Achievement Award – Automation of environment and product validations; 2013.
REFERENCES
To be furnished upon request
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