Trilingual Interpreter for Medical & Legal Services

RAYMOND RALENS

Trilingual Interpreter (English • French • Creole)

Phone: +52-961******* Email: **************@*****.*** Address: Santo Domingo, Dominican Republic PROFESSIONAL SUMMARY

Highly proficient and tech-savvy Trilingual Interpreter with over 3 years of call center experience delivering accurate consecutive and simultaneous interpretation across English, French, and Haitian Creole. Recognized for exceptional active listening skills, rapid problem-solving capabilities, and strong computer proficiency. Adept at navigating high-volume call environments while strictly adhering to professional ethics, cultural nuances, and strict confidentiality guidelines (HIPAA compliance).

CORE COMPETENCIES

Language Fluency: English (Fluent), French (Fluent), Haitian Creole (Native). Interpretation Specialties: Medical, Legal, Customer Support, Financial, and Government Services. Technical & Computer

Skills:

MS Office (Word, Excel), CRM Platforms (Salesforce, Zendesk), Google Workspace, advanced internet research, fast data entry (45+ WPM), and VoIP telephony systems. Key Strengths: Fast problem resolution, excellent multitasking, active listening, stress management, and cross-cultural communication.

PROFESSIONAL EXPERIENCE

Trilingual Remote Interpreter International Language Services Provider 2024 - Present Provide real-time Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI) between English, French, and Haitian Creole for healthcare providers, financial institutions, courtrooms, and government agencies. Analyze and resolve communication barriers rapidly, ensuring smooth, accurate, and contextually appropriate dialogue between professionals and limited-English-proficiency (LEP) clients. Utilize specialized terminology databases and advanced computer applications to verify technical, legal, or medical terms instantly during active interpretation sessions. Consistently maintain a customer satisfaction rating above 98% by demonstrating strong professionalism, empathy, and strict adherence to protocols.

Customer Service & Interpretation Specialist BPO Call Center 2023 - 2024 Managed high-volume inbound international calls in English, French, and Creole, successfully resolving account, billing, and technical issues within target resolution windows. Served as an escalation interpreter for complex, multi-party accounts requiring immediate translation or cultural clarification.

Logged detailed customer profiles, interactions, and accurate data inputs into the company's CRM system concurrently while handling active client calls.

Streamlined resolution procedures by troubleshooting customer inquiries independently with quick analytical thinking.

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EDUCATION & CREDENTIALS

Professional Certificate in Medical & Community Interpretation (40-Hour Training) 2023 Focused on ethics, specialized industry vocabulary, protocols, and standard compliance rules. High School Diploma / Language & Computer Technology Coursework Completed Academic Institution / Professional Training Center Page 2 of 2

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