Customer Service, Data Entry, Human Resources

LENORA BAILEY

Smyrna, GA • +1-972-***-**** • ***@******.***

PROFESSIONAL SUMMARY

Detailoriented Administrative and HR professional with extensive experience supporting executives, managing front desk operations, and coordinating HR processes including onboarding, employee relations, and recruitment support. Strong ability to manage multiple priorities, maintain accurate data systems, and deliver excellent customer service in fastpaced environments.

CORE SKILLS

Administrative Support: Scheduling, calendar management, document preparation, office operations, inventory, data entry HR Support: Onboarding, employee relations, benefits verification, HRIS, ATS Customer Service: Front desk operations, call handling, conflict resolution, client communication Technical: Microsoft Office Suite, CRM systems, Salesforce, SAP, SharePoint, Epic, Zendesk Additional: Notary Public, event coordination, database management, remote support, social media tools

PROFESSIONAL EXPERIENCE

Contract Temporary Administrative & HR Support Roles

Various Clients After Layoff l 2025– 2026

Crane Nuclear – Kennesaw, GA l Jan 2026 – Apr 2026

Managed front desk operations, greeted visitors, and directed inquiries l Maintained visitor logs and ensured compliance with security protocols l Scheduled meetings and coordinated conference room reservations l Handled mail distribution and supported supply inventory tracking l Performed data entry, filing, and document preparation

Allied Fencing Company – Receptionist / Admin Assistant l Oct 2025

Served as first point of contact; managed phones, visitors, and inquiries l Supported scheduling, mail handling, and office supply management

Prime Therapeutics – Benefits Verification Specialist l Sep 2025 – Oct 2025)

Verified insurance eligibility and benefits l Initiated and tracked prior authorizations l Communicated with patients, providers, and insurance carriers Documented verification details and maintained accurate EHR records

PDI Technologies – Sales Assistant l Apr 2025 – Jun 2025

Maintained CRM databases and supported sales operations l Assisted with presentations and client documentation l Responded to information requests and performed data entry

SCI – Tucker, GA l Executive Administrative Assistant l Feb 2020 – Apr 2025

Managed highvolume calls, scheduling, and front desk operations l Trained staff and improved onboarding processes l Coordinated events and maintained departmental databases l Served as administrative support for funeral and cemetery operations

Call Center Data Entry Account Agent l ADP – Alpharetta, GA Nov 2019 – Feb 2020

Supported clients with payroll and HR solutions l Managed multiple accounts and maintained accurate records

Performed highvolume data entry

Temporary Contractor

Robert Half International – Dallas, TX 2012 – 2019

Roles included: Administrative Assistant l Data Entry l HR Onboarding l Reception l Call Center Support l General Office Duties

Territory Sales Representative l Kellogg’s Sales Company – Atlanta, GA Dec 2008 – Feb 2011

Managed retail accounts and supported sales growth l Utilized CRM tools and virtual selling platforms

Identified market trends and competitor activity l Built and maintained customer relationships

Human Resources Coordinator l UPS – Alpharetta, GA Jan 2006 – Dec 2008

Coordinated onboarding, training, and employee records l Scheduled orientations and supported employee development l Resolved HR issues related to employment and compensation l Managed credential verification and service award programs

EDUCATION

High School Diploma l Mt. Vernon High School – Mount Vernon, TX

Additional Coursework

Texas Woman’s University l Denton, TX l Cedar Valley College Lancaster, TX

CERTIFICATIONS

Notary Public

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