Customer-Focused Retail and Support Professional

SENIAHYA GREGORY

Houston, TX [Phone] [Email]

PROFESSIONAL SUMMARY

Customer-focused Criminal Justice student at Texas Southern University with experience in retail sales, reception, and remote customer support. Skilled in communication, problem-solving, multitasking, and technology. Recognized for professionalism, adaptability, and creating positive customer experiences.

CORE SKILLS

Customer Service • Sales • Cash Handling • Administrative Support • Microsoft Office • Data Entry • CRM Systems • Teamwork • Communication • Time Management • Problem Solving EXPERIENCE

Rainbow Shops Sales Associate/Cashier (Oct 2024–2025) Assisted customers, processed transactions, maintained merchandise displays, and supported store sales goals.

Apartment Management Office Receptionist/Customer Service Managed front-desk operations, answered calls, scheduled appointments, maintained records, and assisted residents.

Everise Remote Customer Service Representative

Resolved customer concerns through phone and digital channels while using multiple software systems and meeting performance standards.

EDUCATION

Texas Southern University

Bachelor's Degree in Criminal Justice (In Progress) OBJECTIVE

Seeking an opportunity with Apple to utilize my customer service, sales, and communication skills while contributing to an exceptional customer experience and continuing to grow professionally.

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