Senior Product Manager - Global Health/Life Sciences Portfolio

JEFF ROBERTS

Product Manager

Email: ***********@******.*** • Phone: 774-***-**** • Hudson, MA

LinkedIn: https://www.linkedin.com/in/jeff-roberts-5730992a/

PROFESSIONAL SUMMARY

Accomplished Product Manager with 15+ years of experience leading global service product portfolios in the pharmaceutical and healthcare industries. Proven track record of managing full product lifecycles, driving pricing strategy, owning BI dashboard development, and aligning cross-functional stakeholders around operational and commercial goals. Combines deep analytical capability — SAS, Excel, Qlik Sense, AWS, and AI tools — with a Lean Six Sigma Black Belt discipline and an MBA to deliver products that are profitable, scalable, and market-ready.

CORE COMPETENCIES

Product Lifecycle Management • Global Portfolio Management • Pricing Strategy & Optimization • RFP Development & Analysis • Requirements Definition & Acceptance Testing • BI Dashboard Ownership (Qlik Sense) • Cross-Functional Stakeholder Management • Go-to-Market Strategy • Vendor & Contract Management • Data Analytics & Reporting • Process Optimization (Lean Six Sigma Black Belt) • SOP Development • AI-Powered Product Operations (ChatGPT Pro, M365 Copilot) • Cloud Computing (AWS)

PROFESSIONAL EXPERIENCE

Services Product Management Operations Leader Cytiva (formerly GE Healthcare) Apr 2020 – Dec 2025

•Own end-to-end product operations for GE Healthcare's Services portfolio, including annual pricing strategy, BI tooling, and operational database management

•Lead and facilitate the Annual Service Pricing Uplift process — coordinating stakeholders across sales, finance, and operations to execute a company-wide pricing revision

•Product owner for the Qlik Sense Pricebook Dashboard — define and manage requirements, lead feature development cycles, conduct acceptance testing, and oversee ongoing operations

•Drive RFP pricing strategy and data analysis for outsourcing proposals covering 3rd Party Laboratory Services and Maintenance Contract engagements, directly supporting the sales organization

•Manage PriceBook Costing Database as a core product asset — maintain data integrity, validate costing models, and expand capabilities to meet evolving business needs

•Develop Cost-to-Serve profitability reporting by reconciling Asset Plus Billing Database with PriceBook pricing data, enabling informed portfolio decisions

•Leverage AI tools including ChatGPT Pro and M365 Copilot to streamline product operations and enhance analytical workflows

•Own Spare Parts product lifecycle — managing registration, replacement, and obsolescence across multiple operational systems

•Author and maintain Standard Operating Procedures and Work Instructions governing pricing product processes

Global Services Product Management Operations Leader GE Healthcare Oct 2018 – Mar 2020

•Led global Business Intelligence reporting and pricing database administration for the Services product line

•Provided cross-regional operational product management support, aligning processes across business units

•Served as primary operations liaison between product, sales, and finance stakeholders globally

Global Service Product Manager/Pricing Manager GE Healthcare Jul 2010 – Oct 2018

•Product managed the full Nano product portfolio — defining service offerings, pricing structures, and lifecycle strategies across a global customer base

•Led GE Healthcare's 2015 Global Service Pricing Revision — a landmark initiative to reprice the entire service portfolio, coordinating across global product, finance, and sales teams

•Developed and owned RFP pricing strategy for outsourcing proposals, enabling the sales team to competitively bid on 3rd Party Laboratory and Maintenance Contract engagements

•Managed PriceBook Costing Database as the central product pricing tool — validated models, expanded data views, and ensured database integrity

•Produced Cost-to-Serve profitability analysis by reconciling billing and pricing systems, informing product margin decisions

•Developed and maintained SOPs for the SAS Pricing Group, establishing repeatable, auditable product operations processes

Global Network Security Analyst Quintiles Nov 2005 – Jun 2009

•Designed, documented, and operationalized the Weekly Active Directory Terminated User Process — a cross-functional workflow spanning HR, IT, and security stakeholders

•Administered domain access, Citrix/RSA environments, MS Exchange, and PeopleSoft Financials, owning the operational delivery of multiple IT service products

•Performed quarterly Sarbanes-Oxley compliance testing and reported results in Risk Navigator — ensuring product controls met regulatory standards

•Managed Litigation Hold Notice Data Repository for Quintiles' Global Legal Department, delivering a secure, compliant data product for legal discovery

Senior Asset Analyst Aventis Jan 2003 – Jan 2005

•Supervised monthly cost allocation and approval of $750K/month Corporate I/S Equipment Lease Billing — acting as the operational product owner for lease financial processes

•Served as Remedy Asset Database Administrator; developed ad hoc and scheduled reports for senior management

•Selected as Aventis' North American representative to the Global Asset Management Selection Committee — evaluated and recommended the next-generation asset management platform in Frankfurt, Germany

•Reconciled SMS Logs with Remedy Asset Database to verify software license coverage and support vendor contract negotiations

I/S Advisor – Financial Analyst Aventis Feb 1996 – Jan 2000

•Managed annual capital and expense budgeting and forecasting for a $34MM I/S Infrastructure department

•Led financial and feasibility analysis for all infrastructure projects, including a $6MM desktop outsourcing study

•Performed annual cost allocation and financial reporting across all internal customer groups (Operations, G&A, DIA, US Commercial)

Integration Advisor & Asset Management Analyst IBM Jan 2000 – Jan 2003

•Managed asset analysis and cost allocation following the IBM/Aventis I/S outsourcing agreement, overseeing $1–1.2M/month in monthly equipment lease billing

•Led cross-functional project teams for Sales Force and Workstation Refresh Projects, coordinating delivery across stakeholder groups

•Performed and exceeded SLA data quality requirements; developed End of Lease, Site Ownership, and ad hoc management reports

EDUCATION

Harvard Business Analytics Program Harvard University (2025)

Master's, Statistics Penn State University

MBA, Business Administration & Finance University of Kansas

B.S., Chemistry University of Illinois Urbana-Champaign

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

•Lean Six Sigma Black Belt

•Harvard Business Analytics Program — Harvard University (2024–2025)

•SAS Certified Base Programmer for SAS 9.0

•Graduate Certification in Applied Statistics — Penn State University

•Foundations of Banking Risk (FBR)

•Kaggle Competition Profile (and Competition Rankings) — https://www.kaggle.com/jayhawk1900

•MySQL for Data Analytics-Analyst Builder (2026)

•Knowledge Badge - AI/BI for Data Analysts: Databricks (2026)

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