Data-Driven Remote Administrative Specialist Resume

CHAY MORGAN

385-***-**** • ****.*****@*****.*** • Orem, Utah 84058

PROFESSIONAL SUMMARY

Results-driven Office Specialist and Small Business Co-Owner with over 8 years of hands-on experience in administrative operations, financial management, customer service, and business development across service and e-commerce industries. Proven ability to streamline processes, manage complex scheduling and resources, maintain accurate bookkeeping with QuickBooks, and deliver exceptional client experiences that drive satisfaction and retention. Recognized for meticulous attention to detail, strong problem-solving skills, empathetic communication, and a self-motivated approach to achieving organizational goals. Seeking a full-time Office Specialist or Administrative Management role where I can apply my diverse skill set to enhance team productivity, operational efficiency, and customer outcomes. CORE COMPETENCIES & SKILLS

Technical & Tools Operations & Finance

Microsoft Office Suite (Word, Excel, Outlook)

QuickBooks Online • DocuSign • Google Workspace

Social Media Management & Content Creation

E-commerce Platforms (Shopify, Amazon KDP)

Inventory & Order Management Systems

Scheduling & Dispatch Coordination

Data Entry, Analysis & Record Keeping

Full-Cycle Bookkeeping & Tax Preparation

Accounts Receivable & Payable Management

Client Scheduling, Dispatching & Follow-up

Quality Control & Process Improvement

Vendor Relations & Resource Allocation

Customer Support, Retention & Dispute Resolution

Lead Generation & Local Marketing Strategies

Document Management & Administrative Support

Professional Strengths Key Attributes

Multi-tasking in fast-paced environments

Team coordination & meeting facilitation

Project & workflow organization

Problem-solving & critical thinking

Training & supporting field technicians

Building client trust and long-term relationships

Reliable • Detail-Oriented • Empathetic

Adaptable • Self-Motivated • Organized

Strong Communicator • Patient • Approachable

Flexible • Committed • Professional

Resourceful • Quality-Focused • Proactive

PROFESSIONAL EXPERIENCE

J&C Boutique LLC Orem, UT

Co-Owner November 2023 – Present

• Co-founded and manage all operations of an e-commerce/print-on-demand business offering custom journals, planners, activity books, apparel, and lifestyle products via Shopify and Amazon KDP.

• Oversee product development, inventory, order fulfillment, and customer service to deliver excellent experiences and support sales growth.

• Handle full financial management including QuickBooks bookkeeping, tax preparation, accounts tracking, and LLC compliance.

• Drive social media marketing and content strategy to boost brand visibility, engagement, and online traffic; manage customer support and feedback professionally.

Alpha Craft Solutions LLC (formerly Peak Advantage LLC) Orem, UT Co-Owner & Office Manager April 2022 – Present

• Co-own and operate a pool, spa, fountain, and handyman services company serving clients across Utah's Wasatch Front and surrounding counties.

• Direct office admin and operations: scheduling, dispatching, resource allocation, and workflow to deliver timely, quality projects.

• Provide end-to-end customer support, building trust and retention; administer full QuickBooks financial cycle (invoicing, A/R-A/P, reporting, tax prep).

• Lead social media marketing, project showcases, and local outreach to generate leads; support field teams with coordination and quality/process improvements.

Adrenaline Pools American Fork, UT

Co-Owner & Office Manager May 2019 – July 2020

• Managed daily office operations, administrative functions, and client communications for a pool construction and maintenance business.

• Coordinated job scheduling, technician assignments, payment processing, and full bookkeeping/tax prep support using QuickBooks.

• Assisted with marketing initiatives and social media management to promote services and maintain positive community presence. Family Focus / Career Break

2017 – 2019

• Took a planned career break to focus on family after becoming a mother; homeschooled children and supported the family’s nomadic, off-grid lifestyle while assisting with early-stage business operations. Infinity Pool Design Salt Lake City, UT

Office Administrator May 2017 – September 2017

• Delivered full administrative and clerical support including document control, client correspondence, inventory tracking, and technician coordination.

• Facilitated weekly team meetings, managed project scheduling, performed quality control reviews, and assisted with basic bookkeeping and expense reporting.

• Processed client payments and supported operational logistics for custom pool design and installation projects. Lifeguard Pools & Spas, LLC Midvale, UT

Office Administrator August 2016 – May 2017

• Supported office operations for pool and spa service company with emphasis on customer service excellence, quality assurance, and efficient daily scheduling of service routes.

• Processed payments, assisted with bookkeeping and expense reports, managed filing systems, and coordinated supply/chemical ordering and delivery logistics.

One for Merchants Midvale, UT

Quality Control Specialist February 2015 – July 2016

• Reviewed merchant applications for completeness and accuracy, verified data through direct merchant contact, and ensured all submissions met underwriting standards.

• Maintained organized tracking in Google Sheets, obtained missing documents, and collaborated with sales team to resolve issues and support high-volume processing.

EARLIER PROFESSIONAL EXPERIENCE

Moxie Pest Control Midvale, UT

Scheduling Manager & Account Manager, Sales & Retention May 2014 – February 2015

• Oversaw all office-based scheduling operations: generated and released monthly maintenance service orders, monitored special-needs accounts to ensure client satisfaction, scheduled recurring appointments per service agreements, sorted and distributed technician routes, and provided real-time dispatch/radio support to field technicians.

• Managed customer accounts and retention from the office: handled incoming calls and escalated customer complaints/issues, trained new employees (including creating manuals focused on difficult situations), prepared detailed monthly reports and updates for senior management, audited the 'Holds' report, and supported service quality improvements through strong product knowledge and efficient account handling.

Direct Buy of Salt Lake City Midvale, UT

Receptionist March 2013 – May 2014

• Provided front-desk reception and multi-line phone support, greeting and directing guests while efficiently handling incoming/outgoing calls, mail, and faxes in a fast-paced retail environment.

• Assisted customers with product selections and custom orders, processed payments across multiple systems (TOPS, SkipJack, ExactTransact), maintained up-to-date manufacturer catalogs and samples, and trained new team members on daily operations and systems.

Renevati PMA Media Group Lehi, UT

Customer Service Representative October 2012 – April 2013

• Conducted high-volume outbound phone outreach using approved scripts to enroll students and parents in local educational programs, consistently identifying and overcoming objections to meet enrollment goals.

• Verified and updated contact information in databases, researched program details using available resources, and accurately processed student applications and forms while maintaining professionalism and compliance standards. EDUCATION

General Education Diploma (G.E.D.) Utah Valley University September 2012 Professional References Available Upon Request

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