Detail-Oriented Administrative & Customer Service Professional

Karla Harris

Waynesboro, PA 717-***-**** ************@*****.***

Detail-oriented professional with experience in accounting, administrative coordination, documentation control, compliance, reconciliations, and audit-ready record keeping. Strong background in quality-focused reporting, discrepancy resolution, invoice processing, and maintaining accurate documentation. Recognized for reliability, attention to detail, procedural compliance, and the ability to identify and resolve non- conformities. Adaptable and quick to learn new systems, with strong experience supporting operations in fast-paced environments—well-suited for inspection, reporting, and quality-focused roles. Professional Experience

Pet Care Provider – Self Employed, Waynesboro, PA Jan 2025 – Present

•Provided in-home care for dogs and cats including feeding, walking, medication administration and companionship

•Monitored pet health and behavior, communicating concerns to pet owners to ensure supervision and safety

•Maintained clean and safe environments including litter boxes, feeding areas, bedding, and pet living spaces

Finance Assistant – DCI Management, Gettysburg, PA Feb 2024 – Nov 2025

• Performed month-end and year-end close activities including journal entries, general ledger updates, and financial record maintenance

• Managed accounts payable and accounts receivable including invoice processing, payment posting, and bank deposit recording

• Completed cash reconciliations and supported financial accuracy across multiple accounts

• Generated financial reports and collaborated with the accounting manager while supporting administrative operations

Reason for Leaving: Departed on amicable terms to pursue new challenges and opportunities where I can maximize impact and growth.

Accounting Assistant – Olympic Steel, Chambersburg, PA Oct 2022 – Oct 2023

• Performed full cycle accounts payable and receivable including invoice processing, payment posting, and reconciliations

• Supported monthly close through journal entries and balance sheet reconciliations

• Completed bank and credit card reconciliations while resolving discrepancies

• Maintained general ledger accuracy with the ERP system and produced financial schedules and reports for management and audits

Reason for Leaving: Company restructuring and leadership turnover prompted a search for a more stable environment.

Household Personal Assistant – Self-Employed, Hanover, PA Jul 2021 – Jul 2023

•Maintained financial and administrative responsibilities including bill payments, budgeting support, and tracking across multiple accounts

•Maintained confidential financial and medical records while coordinating insurance, medical appointments, and provider communications

•Assisted with medical documentation, medication coordination, and healthcare scheduling while ensuringHIPAA compliant record handling

Reason for Leaving : Client relocated out of area. Accounting Clerk (A/P & A/R) – Carter Intralogistics, Frederick, MD Jun 2021 – Jun 2022

• Processed high volume accounts payable and receivable transactions including invoice processing and payment application

• Applied customer payments and deposits while performing cash application and reconciliations

• Assisted with month end and year end close including journal entries

• Maintained audit ready financial documentation and reconciled AP, AR and selected balance sheet accounts

Reason for Leaving : Temporary position completed

Home Health Coordinator – Self-Employed, Laurel, MD Apr 2018 – Jun 2021

• Monitored patient schedules, including coordination of home visits, therapy, and medical appointments

• Maintained HIPAA-compliant records, ensuring confidentiality of patient and family information

• Created and managed individualized care plans in collaboration with healthcare providers

• Prepared and tracked billing, insurance documentation, and payment reconciliationReason for Leaving : Patient passed away.

Medical Assistant – Optimal Digestive Care, Frederick, MD Apr 2019 – June 2020

• Collected patient histories, vital signs, and clinical documentation within an EMR/EHR system

• Assisted physicians during examinations and minor procedures while ensuring patient comfort and safety

• Scheduled procedures, coordinated laboratory services, followed up on diagnostic test results, called in prescriptions, verified insurance and benefits

• Responded to patient billing inquiries and submitted insurance claims while supporting staff training onEMR/EHR workflows

Reason for Leaving : Practice closed due to COVID-19. Physician Coordinator – Gettysburg Cancer Center, Gettysburg, PA Apr 2018 – Apr 2019

• Maintained physician schedules, patient appointments, and daily operations

• Assisted with month end and year end closing activities and maintained financial documentation

• Processed petty cash, deposits, payments, and reconciled expense reports to ensure accurate records

• Served as a liaison between patients, physicians, and insurance while supporting staff onboarding and training

Reason for Leaving : Position phased out due to company restructuring Front Desk Coordinator – Aspen Rehab, Frederick, MD Dec 2016 – Apr 2018

• Checked patients in and out while verifying demographics and insurance information

• Scheduled evaluation and follow-up appointments for physical, aquatic, and occupational therapy

• Collected and posted patient payments and verified insurance benefits including prior authorizations

• Managed front desk operations including patient inquiries, phone communication, and administrativecoordination

Reason for leaving: Left to maintain work-life balance and schedule flexibility Technical Proficiencies

QuickBooks Online Microsoft Dynamics AX Microsoft Excel, Word, Outlook, Teams Great Plains

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