Customer Support Specialist with CRM Expertise
Resume:
Contact
Phone
***************@*****.***
Sec-122, Noida, UP, 201307
Address
Experience
Education
Customer Support SR Executive – Email
Bachelor of Commerce.
Customer Support Executive –
Voice & Email
•Handle customer queries through
email with timely and accurate
resolutions while maintaining CRM
records. •
Coordinate with internal teams to
resolve escalations and ensure service
quality standards are met
• Delivered end-to-end support via
phone and email while meeting SLA
requirements. •
Maintained detailed customer
records and consistently supported
high customer satisfaction scores
Mar 2026 – Present
2022 - 2024
Aug 2025 – Feb 2026
Cogent E Services
Avviare Educational
Hub, Glocal University
NSB BPO Solutions Ltd
Expertise
MS Office
Advanced Excel
Critical Thinking
Tally All Tool
CRM TOOL
Language
Hindi
English
Customer Support &
Email Process Specialist
Lalit Singh
Customer Support Executive
• Delivered end-to-end support via
phone and email while meeting SLA
requirements. •
Maintained detailed customer
records and consistently supported
high customer satisfaction scores
Oct 2024 – Jul 2025
Sookshm Information
Services Pvt. Ltd
Praveen Shri Niwas & Accountant Internship
Associates
Apr 2023 - Sep 2024
Managed bookkeeping, ledger
maintenance, and accounting records
using Tally ERP 9 and TallyPrime. •
Assisted with GST-related documentation
and compliance activities
Hobbies
Singing
Drawing
Contact this candidate