Bilingual Customer Service Representative
Resume:
NANCY
ESCAMILLA
*************@*****.***
Harlingen, TX 78552
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
PROFESSIONAL SUMMARY
Advance Call Center Technologies - Bilingual Customer Service Representative
608 Morgan Blvd, Harlingen TX 78550 • 04/2020 - 01/2016 Charter Spectrum - Retention Customer Service Representative 2309 W Lincoln Ave, Ste B, Harlingen, TX 78552 • 10/2019 - 01/2020 Advance Call Center Technologies - Bilingual Customer Service Representative
608 Morgan Blvd,Harlingen TX 78550 • 02/2018 - 09/2019 WORK HISTORY
Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
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Assisted customers with Spanish-language inquiries in a timely and professional manner.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Provided language translation services for customer service inquiries.
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Communicated with management when customer issues escalated and worked to find resolutions.
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Utilized [Language] proficiency to build relationships with
[Language]-speaking customers.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Handled customer inquiries and suggestions courteously and professionally.
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Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
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Assisted customers with Spanish-language inquiries in a timely and professional manner.
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• Actively listened to customers, handled concerns quickly and SKILLS
• Order and Refund Processing
• Inter-Departmental Collaboration
• Eligibility Determinations
• Security Administration
• Inbound and Outbound Calling
• Spanish Interpreting
• Sales and Upselling
Calm and Professional Under
Pressure
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• Privacy and Confidentiality
• Understanding Customer Needs
La Feria High School
La Feria, TX • 06/2013
High School Diploma
EDUCATION
Stripes Gas Station - Cashier
206 Val Verde, Santa Rosa, TX 78593 • 07/2015 - 11/2017 escalated major issues to supervisor.
Provided language translation services for customer service inquiries.
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Greeted customers entering store and responded promptly to customer needs.
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• Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
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• Stocked, tagged and displayed merchandise as required. Addressed customer needs and made product recommendations to increase sales.
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Upsold additional products and services to customers, increasing revenue.
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Performed cash, card and check transactions to complete customer purchases.
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I took an interest in the language and culture of South Korea about 5 years back. It started with watching of their shows online. I continued with started listening to a K-Pop group called GOT7 the language intrigued me, and not far later i started taking private lessons from a private tutor to learn the language. I started to learned the culture thru the korean movies and TV shows, and also befriending someone from South Korea thru an korean learning app. I have continued to learned about the language and culture thru my friend of approximately 4 years. I can now read the korean alphabet and read sentences. I still have so much to learn in my coming years.
LEARNING KOREAN
Spanish
Native or Bilingual
English
Native or Bilingual
Korean
Elementary
LANGUAGES
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