Bilingual Sales & Customer Solutions Leader
Resume:
PROFESSIONAL SUMMARY
Bilingual professional with extensive experience in customer
service, sales, and technical problem-solving, leveraging strong communication and adaptability to drive client satisfaction and operational efficiency. Skilled in CRM platforms, negotiation techniques, and industry awareness to identify opportunities and deliver tailored solutions. Eager to contribute expertise and proven reliability to a new team in pursuit of professional growth. EXPERIENCE
Outside Sales Representative
April 2025 - Present Jet Installations, Tampa, FL
Field Account Representative
April 2022 - April 2025 Nielsen, Tampa, FL
Identify potential sales opportunities and upsell products or services when appropriate within my territory.
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Utilized interpersonal skills to establish rapport with customers while providing superior service experience.
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Review test results from diagnostic tests prior to making recommendations regarding repair solutions for residential and small business security systems.
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Develop strong relationships with customers through effective communication and problem-solving skills.
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Successfully achieved monthly sales targets by developing creative marketing strategies.
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Provided excellent customer service and support to clients by responding promptly to inquiries.
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Gathered market intelligence through competitor analysis and customer feedback.
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Assessed operational needs of customers and identified solutions accordingly.
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• Provided on-site training for clients on new products and services. Identified and resolved customer challenges with a solution- oriented approach.
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Conducted regular visits to customers to ensure satisfaction with products and services provided.
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Developed and maintained positive relationships with existing and potential clients.
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CONTACT
***.*****@*****.***
Tampa, FL 33624
SKILLS
• Bilingual (Spanish)
• Leadership
• Problem Solving
• Oral Communication
• Written Communication
• Microsoft Platforms
• Apple Platforms
• Salesforce
• CRM
• Negotiation techniques
• Industry awareness
• Problem-solving
• Attention to detail
• Time management
• Problem-solving abilities
• Multitasking Abilities
• Listening skills
• Excellent communication
• Adaptability and flexibility
• Reliability
ERMES ROJAS
Territory Account Representative
April 2020 - April 2022 Vivint, Tampa, FL
Residential Sales Consultant
April 2018 - April 2020 ADT, Tampa, FL
Outside Sales/Service Representative
January 2015 - April 2018 Jet Installations, Marlton, NJ Managed assigned territory effectively, exceeding sales quotas consistently.
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Traveled to selected homes within territory using company- provided vehicle.
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Implemented strategies for improving customer retention rates within assigned territory.
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Conducted regular meetings with customers discussing their business needs and challenges.
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Maintained accurate records of all sales activities including cold calls, presentations, closing deals.
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Developed and maintained strong relationships with customers, providing exceptional customer service to ensure satisfaction.
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Provided technical support and guidance to customers during installation and implementation process.
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I had an entrepreneurial mindset with the ability to self-generate business leads through Salesforce, creativity and social media marketing.
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For a year I had a 70% close rate, top 3 in highest RPO and upsells after my in home presentations.
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Conducted research on current real estate trends in the local market.
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Created presentations to highlight key features of properties for potential buyers.
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Utilized various marketing techniques such as email campaigns, cold calling, referrals and networking events to generate leads.
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Implemented innovative solutions to improve processes related to residential sales operations.
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Communicated effectively with customers via phone calls, emails or face-to-face meetings.
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Maintained accurate records of all sales activities, client contacts and follow-up activities.
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Identified customer needs and matched them with appropriate products and services.
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Performed administrative tasks such as scheduling appointments, preparing reports, filing paperwork.
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Demonstrated proficiency in customer service, product knowledge, problem solving, and conflict resolution.
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Provided excellent support services by responding promptly to customer inquiries via telephone, email, or live chat platform.
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Account Route Specialist
January 2010 - January 2015 G&K, Belville, NJ
Route Sales/Service Representative
January 2005 - January 2010 Auto-Chlor System, Carlstadt, NJ Account Manager
March 2001 - January 2005 Merrill Corp., New York, NY Suggested new products or upgrades to existing products based on client needs.
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Utilized effective communication skills to ensure customer satisfaction and increase sales for home and small businesses security systems.
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Performed administrative duties such as preparing invoices and processing payments.
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I Improved the existing route by 30% through sales of additional items from our product line and catalog to current customers.
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Evaluated current procedures and implemented changes as needed for optimal efficiency.
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Developed and maintained professional relationships with customers, vendors, and other stakeholders.
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Developed strategies to reduce costs associated with fuel consumption and routing.
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• Performed route analysis to optimize delivery routes for efficiency. Resolved customer complaints regarding product quality or delivery delays.
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• Managed inventory of products and materials used for deliveries.
My route sales increased by 35% while managing and penetrating over 200 accounts.
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I reduced my A/R on past due accounts by over 60% due to my route improvement.
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Performed routine preventative service, installation and repair on commercial dishwashers daily.
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Demonstrated proficiency in customer service, product knowledge, problem solving, and conflict resolution.
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Maintained positive attitude while interacting with customers and colleagues on challenging issues.
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Suggested new products or upgrades to existing products based on client needs.
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Obtained deposits and balance of payment from clients for products or services.
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Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
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Managed a portfolio of accounts by providing timely support and guidance.
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Cultivated strong client relationships through proactive communication and problem-solving.
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Implemented account management processes to ensure delivery of quality service standards.
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Maintained knowledge of company products and made
recommendations based on client needs and prices.
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Built and established strong relationships with customers, enabling long-term partnerships.
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Responded promptly to customer queries to increase overall satisfaction.
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EDUCATION
Associate in Arts (A.A.) in Business
CUNY, New York City
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