Versatile Customer-Facing Professional with Health Focus

Keshanta Price

Baton Rouge, LA ***** +1-225-***-**** ********@*****.***

Work Experience

Delivery Driver

Front Desk Receptionist

Health Souce One

May 2020 to December 2025

Conducted comprehensive wellness assessments for clients to identify potential health risks and develop personalized health plans

Provided education and support to individuals on lifestyle modifications, nutrition, and exercise to improve overall health and well-being

Collaborated with healthcare providers to coordinate care and ensure continuity of services for clients Utilized electronic health records to document client interactions, track progress, and communicate with interdisciplinary team members

Insurance Sales and Customer Service Rep

Direct Auto

December 2022 to March 2024

Demonstrated exceptional customer service skills by addressing inquiries, resolving issues, and upselling products over the phone.

Increased sales revenue by 20% through proficiently handling inbound and outbound sales calls from a remote work environment.

Utilized CRM software to maintain accurate customer records and track sales progress for effective follow-up and pipeline management.

Collaborated with team members and management to meet and exceed weekly sales targets and KPIs in a virtual call center setting.

Inbound/outbound Call Center Rep

Healthy Network

February 2019 to November 2022

Answered incoming calls promptly and professionally, assisting customers with inquiries, account issues, and product information

Made outbound calls to follow up with customers on unresolved issues, provide updates on account status, and offer promotions or new products/services

Demonstrated strong communication skills by actively listening to customers, empathizing with their concerns, and effectively resolving issues to ensure customer satisfaction Met and exceeded established targets for call volume, quality scores, and average handle time, consistently ranked as a top performer in the call center

Utilized CRM software to maintain accurate and up-to-date customer records, document interactions, and follow proper protocol for escalations and resolution of complex issues Education

High School Diploma

Belaire High School

Skills

Data entry Experience with children Phone etiquette Kitchen experience Meal preparation Organizational skills Cash register Leadership Communication Special education Support Communication skills Cash handling Customer service Food preparation Food handling Database Accounting Providing POS Insurance Negotiation Experience working with students Time management Cooking

Additional Information

Authorized to work in the US for any employer

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