Administrative & Customer Support Specialist

Rhonda A. Crossman

Woodhaven, MI

313-***-**** ️ *************@*****.***

ADMINISTRATIVE & CUSTOMER SUPPORT PROFESSIONAL

Administrative professional with experience across school administration, medical offices, and call centers. Strong background in front-desk operations, patient, family, and customer communication. Scheduling & calendar management. Insurance verification, and medication documentation. Known for accuracy, empathy, and calm professionalism in high-responsibility environments. Knowledgeable in HIPPA and FERPA regulations. Proficient in Google Workspace. Currently in a full-time admin assistant position looking to supplement my income with a part time remote position.

Administrative Assistant

Woodhaven Upper Elementary School – Woodhaven-Brownstown School District

Work closely with administrators on attendance tracking, student behavior, and conflict resolution

Maintain confidential records and documentation

Generate attendance reports and maintained detailed student profiles

Administer and log student medications in compliance with medical management plans

Schedule meetings, manage calendars, and generate reports and spreadsheets

Communicate professionally with parents, students, and staff across multiple platforms

Serve as liaison between parents, teachers, counselors, and administrators

Manage teacher absences and coordinated substitute coverage

New student enrollment. Documentation verification.

Dental Office Receptionist

Kakaris Family Dentistry – Woodhaven, MI

Managed patient check-in and check-out, appointment scheduling, and confirmations

Verified insurance eligibility and entered coverage data into Dentrix

Prepared and maintained new patient charts, including allergy alerts

Entered procedure and diagnosis codes for billing

Pulled and released patient records following confidentiality guidelines

Completed end-of-day reports, updated schedules, and reconciled daily deposits

Medical Office Receptionist

Dr. Fallat Podiatry Office – Taylor, MI

Scheduled, rescheduled, and confirmed patient and follow-up appointments

Collected, scanned, and updated insurance cards, referrals, and patient demographics

Maintained patient charts and filed physician dictation notes

Processed patient check-outs and entered billing codes

Responded to medical record requests and coordinated information transfers

Member Services Representative – Call Center

Digital Dialogue – Taylor, MI

Handled inbound calls for credit union members in the Shared Branching Network

Verified accounts, reviewed transactions, transferred funds, and processed loans and payments

Selected for Advanced Team to manage escalations and resolve complex customer concerns

Dear Hiring Manager,

I am excited to apply for your part-time remote position. I currently work full-time as an Administrative Assistant at an elementary school, where I support students, families, and staff in a fast-paced environment that requires strong organization, communication, and problem-solving skills. I am seeking a remote opportunity to supplement my income while continuing to do work that I genuinely enjoy—helping people and creating positive experiences through exceptional customer service.

Throughout my career, I have built experience in administrative support, scheduling, customer and family communication, payment processing, record management, and resolving concerns with professionalism and empathy. Whether I am assisting parents, coordinating schedules, or managing multiple priorities at once, I strive to make every interaction helpful, efficient, and welcoming.

One of my greatest strengths is my ability to connect with people. I take pride in being dependable, approachable, and detail-oriented while maintaining a calm and positive attitude, even in busy situations. I enjoy building relationships, supporting others, and contributing to a team that values excellent service and meaningful connections.

I would be grateful for the opportunity to bring my strong work ethic, reliability, and customer-focused approach to your organization. Thank you for your time and consideration. I look forward to the opportunity to learn more about your team.

Warm regards,

Ronni Crossman

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