Senior Executive Assistant and Office Administrator

Yvonne Mercado

Humble, Tx 773**-***-*** **** ********@*****.***

Office Administration Professional

PROFESSIONAL SUMMARY

Accomplished senior executive Assistant with 30 years of solid administrative experience in different levels of the administrative support role supporting multiple levels of senior executives. Professional with a solid ability to streamline processes, maximize efficiency, and foster professional relationships within organizations. I am always striving to increase executives’ productivity and aim to serve as an indispensable partner to top corporate leaders.

Resourceful and highly efficient, adept at organizing large-scale meetings with complicated travel. Highly self-motivated with a solid work ethic, skilled at multi-tasking while maintaining strong attention to detail. Employs professionalism at all levels with strong communication skills—experience working with Sr. Executive Leadership Team and their executive assistants.

Core Competencies

—Provides high-level support to multiple Sr. Executives and their leadership team.

—Efficiently manages multiple complex Sr. Executive calendars.

—Customer events coordination and oversight

—Improved communication between business units

—Uses resources efficiently and implements ways to reduce or contain costs.

—Seeks opportunities to receive input from others for continuous improvement.

—Proactively shares information with others to teach and achieve shared goals.

—Performs duties and responsibilities efficiently and effectively.

—Ethical, trustworthy, and manages information with the strictest of confidentiality.

—Organized and adapted well to demanding schedules and deadlines.

—Committed to CenterPoint Energy’s core values and policie

professional History

Part-time Positions

Walgreens – 2003 – 2007 - Beauty Consultant / Cashier

Advised on Beauty Products

Operate Register

Stock shelves

Walmart – 2007 – 2011 – Cashier

Customer Service

Door Greater

Stock shelves

2021-2022 – Contract Assignments

08/2022 – 12/2022 - TCB –– Executive Assistant

04/2022 – 08/2022 - NextEra Energy –– Executive Assistant

5/2021 to 4/2022 - Comcast –– Administrative Assistant

01/2023 to present.

Motiva Enterprises –– Executive Assistant – HR / Legal

●Oversee the executive’s schedule, including international travel arrangements, meeting appointments (scheduling/and modifying)

●Answers calls, takes messages and directs them to the appropriate department.

●Reviewing board meeting minutes

●Communicate with executives with pending issues.

●Lead and oversee projects with administrative personnel.

●Review, approve, and process invoices.

●Process Concur credit card justification for Executives.

●Prepare pre-read documentation.

●Effective working relationship with HR / Legal and C-Suite level Executives

●Meeting arrangements

●Distribution list maintenance

●Assist with Board Visit / Presentations

●

2020-2021 – COVID

1999 - 2020: CenterPoint Energy, Houston, TX / Sr. Executive Assistant to President & CEO

Responsibilities:

●Administrative support to the President & CEO and the C-level team as needed.

●Handled heavy executive calendars, arranging meetings and reminders.

●Human Resources-related matters for six Sr. Executives report directly to the CEO.

●Performance review management, eTools, STI, and CPA entry.

●Prepare, forecast, and report on the annual budget.

●Prepared and gathered pre-reads for all meetings.

●Arranging Executive Committee and Finance Leadership Team meetings.

●Prepared documents, Excel, and PowerPoint Presentations for Board meetings.

●Internal and external meetings with Investors, bankers, and government officials.

●Commercial and private plane travel logistics for executives.

●Travel-related expense reimbursement and reports for several Sr. VP’s.

●Achieved the creation of a SharePoint site that various departments utilize to schedule corporate plans.

●Conference Rooms (4); Board Room; and Auditorium.

●Participated in the interview panel for the C-Suite Floor support staff.

●Successful team leader for 6 Executive Assistants in a C-level Suite and 1 Receptionist.

●As the CEO gatekeeper for correspondence (including email) and direct to the appropriate department.

●Successfully scheduled and coordinated large company-wide yearly employee meetings (town hall meetings).

●HR and Customer Service Department backup for events and administrative support.

●Security access to corporate floor reports up to date.

●Reports from EDW (Employee Data Warehouse) for CEO meetings.

●Maintenance of files and documents organized for easy management access.

●New employee welcome packets and orientations.

●Confirmation of all required forms was processed for new employees, and new employee personnel folders were created and maintained.

●Entered benefits options into the HRIS system.

●Entered payroll time entry and ran time reports as needed by C-Suite.

●Handled logistics for quarterly board meetings (scheduling, pre-reads, and distribution of materials) proficiently.

●Interaction with Board Members

Education

Jules E. Mastbaum – Business Administration

3116 Frankford Ave, Philadelphia, PA 19134

Technical Skills:

Microsoft Office (Word, Excel, PowerPoint, and Outlook), SAP, OnePay, Concur Travel, BuyRight, SharePoint, Etools, Visio, Webex, Zoom, International and local travel.

Skills:

●C-Suite Communication & Presentation Skills, Change Management Skills, Subject Matter Expertise, Strategic Thinking & Foresight, Decision Making, Emotional Intelligence, Leadership

Communication, Problem-solving, Conflict resolution

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