Experienced Customer Service and Support Professional with CIS

TYVON D. CRAWFORD

**** **** ** **, ********** DC, 20020 • 202-***-**** • *************@*****.*** • Disabled Veteran (Honorable)

OBJECTIVE

I am seeking an organization where I can use my experience and education to help the company meet and surpass its goals.

SUMMARY OF QUALIFICATIONS

Strong verbal and personal communication skills.

Decision making, critical thinking.

Self-motivated, initiative, maintains a high level of energy.

Accuracy and Attention to details.

Tolerant and flexible, adjusts to different situations.

Organization and prioritization skills.

Problem analysis, use of judgment and ability to solve problems efficiently.

Novice capabilities for hardware, software and networking issues.

Outstanding customer service skills.

EDUCATION

Associates in Computer Information Systems, Strayer University, Washington, D.C., June 2005

High School Diploma, Surrattsville High School, Clinton, MD, June 1993

LICENSES / CERTIFICATES

DD 214 Honorable Discharge

WORK HISTORY

Residential Assistant

November 2023 to February 2025

●Served breakfast, lunch, and dinner.

●Sat on specific units/floors to monitor residents.

●Performed new intakes.

●Set up rooms for new intakes.

●Performed nightly curfew checks.

●Sat at the front desk checking in/out residents.

Unemployed

March 2020 to November 2023

Driver

A&K Family Learning Place, Bowie, MD

November 2017 to March 2020

Maintain thorough working knowledge of all laws, procedures and regulations governing student transportation as the school driver.

Perform evacuation drills as required.

Perform pre-trip inspection on bus prior to driving.

Drive vehicles safely while transporting students from home to school; transports students and adult chaperones on school activities during and outside of school hours.

Monitor appropriate behavior of students.

Maintain discipline and control of students on buses.

Report disruptions to school office.

Responsible for maintaining bus in good repair, cleans bus daily and replenishes fuel and oil as needed.

Assist students loading onto bus, conducts required passenger instruction and administers first aid to passengers as required.

Complete all required reports on a timely basis.

Interact thoughtfully and courteously with students, staff and parents and resolves conflict in a professional manner.

Maintain appropriate certifications and training hours as required.

Other duties may be assigned as needed.

Laborer (Floater)

TPM, WASHINGTON DC

August 2015 to October 2017

●Move various materials, equipment, furniture, and managing packing and crating of valuables as well as hard-to-move items.

●Maintain a tool kit for installation, assembly and breakdown of furniture or other items for transport.

●Carry heavy items long distances and up/down stairways.

●Manually hoisting heavy items.

●Wrap furniture and equipment.

●Box-pack items such as breakables, books, artwork, electronics and etc.

●Disassembling and reassembling furniture and equipment.

●Cleared to deliver items to the White House grounds.

Laborer / Driver (Floater)

APMI, Clinton, MD

December 2014 to August 2015

Transport commercial equipment and furniture from origin to destination (in-state or out-of-state).

Move various materials, equipment, furniture, and managing packing and crating of valuables as well as hard-to-move items.

Act as a liaison with customer service and sales representatives, dispatch and warehouse staff to insure customer satisfaction.

Inspect trucks for defects before and after trips, submitting truck condition reports.

Maintain driver logs and daily vehicle inspection reports according to FMCSA regulations.

Comply with all safety, OSHA and DOT regulations.

Maintain a tool kit for installation, assembly and breakdown of furniture or other items for transport.

Carry heavy items long distances and up/down stairways.

Manually hoisting heavy items.

Wrap furniture and equipment.

Box-pack items such as breakables, books, artwork, electronics and etc.

Disassembling and reassembling furniture and equipment.

Cleared to deliver items to the White House grounds.

SOFTWARE/OTHER

Desktop Software/Other

Microsoft Office 2007/2010/2013 (Word, Excel, PowerPoint, Outlook)

REFERENCES

Available upon request.

Contact this candidate