Project Manager & Business Analyst, Remote-ready Roles

Michele Weaver http://www.linkedin.com/in/micheleweaver/

Dallas / Ft. Worth, TX 214-***-**** cell ***********@*****.***

Project Manager and Business Analysis

Project Management - Business Analysis – Quality Assurance

A leader in Agile development projects with proven success in leading multi-million-dollar projects. Conducting workshops with technical teams and business SMEs in gathering and analyzing business, functional, and technical requirements for business-critical software applications. Leads implementation/upgrade projects, ensuring changes to existing systems are performed without interrupting business functions or lessoning abilities of original software. Known for developing and communicating training sessions to clients and in-house cross-functional personnel.

Core Strengths

Project Management – Agile Development – Business Analysis – Documentation – Business Requirements – SDLC

Analysis & Testing – Resource Allocation – Scheduling/Planning – Quality Assurance – Client Relations – Compliance

Process Improvements – Total Quality Management – Training & Development – Strategic Planning – MS Project – PPMPRO – Azure DevOps – MSOffice365 Suite – SharePoint – Teams - Zoom

Select Career Highlights

Released a passenger impact application in three months for Southwest Airlines while simultaneously grooming more than 400 user stories for a greenfield project and documenting new Agile development standards.

Implemented monthly website updates for a web-based rewards program of a major retail client; managed testing for the website and a tight monthly release cycle.

Vital member of the team that deployed 300+ enhancements and new applications to a healthcare clinic’s software as well as 75 new reports, 18 new workers’ compensation state reports, and 30 new forms.

Successfully deployed six code releases (managing three) of a custom non-profit based software package.

Professional Overview

Project Manager/Business Analyst American Heart Association: 2013-2025

Salesforce Suite: Project Manager for 5 client workstreams including over 100 marketing journeys that are refreshed on annual basis. These journeys included planning/management, and problem/task management with the goal of improving outcomes and combining emails journeys with SMS technology using Agile methodology.

Collaborated with the client SMEs and technical resources to support and identify, define, interpret, and clarify scope of problems/issues in terms of business and systems requirements.

Facilitated and drove Agile projects by using Lean-drive task/workflow analysis for identifying epic and breakdown epics in user stories with acceptable test criteria to drive iterations.

Project Manager/Business Analyst Southwest Airlines: 2012-2013

Ops Suite: a greenfield project with a new five-tier infrastructure containing processors and handlers for problem detection and altering systems, flight planning/management, and problem/task management with the goal of combining legacy systems into a new web-based front end using Agile methodology.

Provided business/systems analysis support and planning by collaborating with customers and developers to identify, define, interpret, and clarify scope of problems/issues in terms of business and systems requirements.

Facilitated and drove requirement clarification for Agile projects by using Lean-drive task/workflow analysis for identifying epic and breakdown epics in user stories with acceptable test criteria to drive iterations.

Elicited and documented requirements and ensured they were visible to the entire project team; conducted systems analysis to determine data needs and made related technical recommendations.

Led application testing to verify business/system requirements were achieved; performed hands-on execution of all test cases and ensured sharing of test results and trends analysis.

Passenger Impact: an Agile/greenfield development project with a web-based front-end that provides passenger data and impacts for flight schedule changes to simplify decision making.

Set timelines and tasks for the development team and led daily Scrum meetings to advance deliverables.

Prepared user stories and groomed the backlog with product owners; served as a liaison between the development team and quality assurance to create and execute test scenarios.

Business Systems Analyst Brierley & Partners: 2010-2012

Deployed 22 code releases and conducted post-release tests to ensure full satisfaction of a single retail client for agile development of their rewards program with monthly releases.

Gathered software requirements for a custom loyalty software package and ensured requested features/functions aligned with or improved original functionality of the program.

Prepared and conducted alpha/beta test cycles and provided level 2/3 support for the client.

Business Systems Analyst Fujitsu: 2010

Prepared multiple documents for 10 large projects related to enhancements of client supported hardware, including server farms, relocations, and new acquisitions.

Gathered business requirements, prepared test documentation, and generated software release data for support teams; conducted turnover training sessions to ensure consistency and knowledge transfer.

Created, assigned, tracked, and closed 1,150+ work/change orders for mini projects completed in less than 20 days and required no more than one or two resources to complete.

Business Systems Analyst Epsilon: 2006-2010

Prepared business and functional software requirements, oversaw reporting outcomes, conducting comprehensive analysis, and provided guidance for reporting and best practices improvement.

Attained requests for business features from key stakeholders and analyzed requirements to ensure they streamlined and integrated well with original functionality.

Contributed to proposals, feasibility studies, implementations, business development, and post-release tests.

Prepared project plans, assigned resources, and led release management.

Oversaw alpha and beta testing while providing level 2 and 3 support to clients throughout development.

Created training documents and prepared software release management documentation.

Reviewed and corrected more than 500 issues reported by the client, including data errors.

Business Analyst (2000-2006)/Quality Assurance Analyst (2000) Concentra Health Systems, Inc.: 2000-2006

Collected requested business features/functions from key stakeholders for the development of new business portals and defined business and functional requirements for a custom clinic based software package.

Analyzed requirements to confirm requested features/functions integrated well with original functionality.

Prepared business, functional, and technical requirements for reporting outcomes based on operational and technical practices via SQL queries and business intelligence data warehouse.

Coordinated and participated in proposal creations/presentations, feasibility studies, implementations, and new business development efforts; delivered level 2 and 3 customer support pre/post sales.

Guided project management by preparing project plans, assigning resources, and overseeing release efforts.

Supported quality assurance by training on new features and directing testing efforts; prepared training material for in-house training department while also instructing staff members as needed.

Prepared pre-test analysis, verified requirements, and recorded test data for the development of three custom applications; ensured application modifications did not create downtime or interruptions in business functions.

Quality Assurance Analyst CTI Limited: 1998-2000

Conducted pre-test analysis and requirements verification and prepared test data for development testing cycle for a custom property management software package with 16 corresponding applications.

Drove development process in full compliance with company standards and ensured modifications/upgrades were completed without interfering with business functions.

Created on-line help text for all upgrades that was manually prepared via an RPG based program.

Served on the development team that deployed 40+ enhancements and new applications for existing systems.

Delivered level 2 and 3 support to clients and effectively resolved escalated cases.

Quality Assurance Analyst Insurdata, Inc.: 1997-1998

Prepared pre-test analysis, confirmed requirements details, and delivered test data for development testing cycles for insurance-related software; created on-line help text for all upgrades to the application.

Collaborated with the user community on new features and ensured testing efforts were completed on-time.

Ensured that in-house development processes and standards were adhered to and that modifications made to one or more applications did not interfere with business functions.

*Career Note: Prior professional experience includes Technical Support Technician at Brinks, Inc., working on nine customer applications used globally, and Quality Assurance Analyst/Trainer at Lindsey Morden, Inc.

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