Operations Professional with Outreach Experience

RAYMOND A. VINCOLI

203-***-**** ** Culloden Road

******@*******.*** www.linkedin.com/in/rayvincoli/ Stamford, CT 06902

SUMMARY/OBJECTIVE

Well-rounded operations professional with established expertise in sales/telemarketing, customer service; call center management. and office management. Collaborates across business functions to leverage expertise, best practices and process to drive efficiency and delivery and save resources. Known for “wearing many hats”, problem solving and efficiency.

WORK EXPERIENCE

RIGHT MANAGEMENT, Norwalk, CT 2007-Present

Outplacement and Career Transition Services

Manager Market Operations Americas Northeast (2011-Present)

Manage office expansions and relocation of offices by conducting real estate and office equipment audits. Make recommendations for new equipment purchases. Coordinate real estate property assessments, construction and downsizing of space across 5 New England offices

.

Hire and onboard all operations personnel (staff of 15) in the in the New England region

Supervise, train and develop staff of 5 administrative assistants in 5 locations

Communicate with IT Department to ensure that all technology is maintained properly

Manage and process expenses and payroll approvals for the operation team

Partner with Human Resources and Director of Regional Operations to conduct onboarding new employees

Process, monitor and approve vendor invoices on a weekly basis. Monitor expenses for unusual activity.

Work closely with the Building Management regarding: maintenance, repairs, upkeep and changes for 5 office locations.

Create a positive environment by organizing office events including wellness, holiday celebrations, staff birthdays and collections for local charities.

Maintain a clean and orderly workspace and in stock supplies in 5 locations, by and implementing regional operation practices, procedures and protocols for alignment efficiency and cost savings

Transfer Business Coordinator CT & NE Market / Lead Office Administrator (2009 – 2011)

Coordinated with appropriate offices and clients throughout New England and Westchester NY, ensuring efficient planning and execution of notifications and workshops for separated employees.

Verified and approved all time worked for 35 Associates in on-line E-time system and approve all expenses incurred

Monitored and maintained adequate inventory of all materials for seminars and workshops.

Primary contact for the Regional Outreach Team scheduling executive new starts ensuring smooth process for accessing services. Handled all levels of candidates including the C-suite.

Maintained workshop and project schedule, worked closely with lead Career Management Consultant, ensuring appropriate coverage of up to 10 simultaneous projects with changing dates and times.

Primary company facility contact, served as liaison with building management and security,

Acted as Help Desk to internal staff and candidates, provided assistance with computer software and hardware

Managed and maintained all phone equipment, copiers, fax machines and serves as primary contact for all vendors, also ordering of office supplies and equipment.

Received three Right Management PERFORM Awards for outstanding service: 2008, 2009, and 2010.

Received Right’s General Management Award for Americas Northeast, 2011.

Customer Service Representative / Project Coordinator, (2007-2009)

Managed transfer-in and transfer-out business and billing interface for all corporate accounts.

Maintained data integrity, including supporting and monitoring sales consultants with CRM SIP and preparing forecasting for corporate clients.

Assisted with day to day account management, interfacing with both clients and sales consultants.

Approved all programs for client billing maintained internal tracking system, prepared “aging” report to monitor invoice payments, and worked with credit and AR on any necessary follow-up to resolve problems.

NATURE TECHNOLOGIES. Pleasantville, NY 2006 - 2007

Deer Deterrent Systems

Customer Service Manager

Managed call center and installation operation.

Interfaced with Marketing to develop and execute sales promotional programs and new product launches.

Researched and followed-up on consumer calls and letters, (i. e: billing, collections, and credit payments rates and update model) to provide high quality and quick response.

Functioned as liaison between in-house, field technicians and installation crew, helping to ensure on-time delivery and installation to meet customer needs.

RAYMOND A. VINCOLI ******@*******.*** Page Two

DAVIDOFF OF GENEVA, INC., Stamford, CT 1995 - 2006

Distributors of fine cigars

Manager of Client Services

Performed a variety of on-going duties, including managing call center and sales operations, processing and expediting customer orders, handling up to 300 calls per day, ranging from customer orders to sales and service inquiries.

Provided on-going assistance in the set-up of new franchise stores.

Supervised training program for new sales personnel and developed and implemented a sales/telemarketing program.

Interface with marketing to develop and execute sales promotional programs and new product launches and all corporate events (i.e.: tradeshows, company offsite events, conferences). Liaised and coordinated venue reservations.

Scheduled and confirmed tradeshow booth space, set up and merchandised booth.

Handled all credit administration and customer service point-of-sale programs as well as the P&L reporting

Serviced the needs of target clients, including wholesalers, retailers and special accounts.

AMERICAN TOBACCO COMPANY, Stamford, CT 1994 - 1995

Customer Services Specialist

Functioned as liaison between branch operations, purchasing, redemption and fulfillment vendors.

Managed and coordinated consumer promotions.

Coordinated with MIS to implement a computerized customer and sales response system.

Researched and followed-up on consumer calls and letters.

TSS LIMITED, Westport, CT 1993 - 1994

Manufacturers of coupon dispensing machines

Client Services Manager

Managed program launch and all facets of program management, public relations, and interfaced with retail merchants.

Functioned as liaison between retail stores and customers who issued coupons in dispensing machines.

Coordinated with retailers to discuss new programs and special promotions.

Monitored retail compliance and use of in-store advertising.

Handled store personnel issues.

Interfaced with National Sales and Operations staff regarding program status and advertiser sales.

CITICORP, Stamford, CT 1989 - 1992

Client Services Manager

Functioned as liaison between Citicorp and external clients.

Supported the launch of new products and services.

Worked closely with Point of Sale (POS) retail to support Citicorp sales objectives, achieving a 100% customer service ranking from POS customers/retailers.

Managed service center operations, including off-site 1-800 number and 100 - 200 representatives.

Technical Skills

Microsoft Word; Microsoft Excel; Microsoft Outlook; Internet Explorer; Microsoft Live Meeting;

Peachtree; Salesforce.com: Sharepoint.com; Concur on-line expense system PeopleSoft

EDUCATION

B.S. in Food Service Management; Johnson & Whales University

Wright Technical School, Graduate

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